Why Is My Download Stuck?
If your download is not progressing at all there are a couple of other steps that could need addressing.
1) Try deleting the last numbered ".part" file
In rare cases the App can get stuck 'looping' on a specific .part file. If you go into the relevant library folder and delete the most recent file you may find that the download proceeds.
2) Check that you do not have any Firewall or Anti-Virus software interfering with the download
You may find that your download is slowed due to Anti-Virus software 'scanning' every file as it downloads. To work around this, try temporarily disabling the Anti-Virus software or adding the Spitfire App as an 'exception'.
3) Check permissions issues are not interfering with the download
On Mac, check permissions for the install location and enable disk access if missing: https://spitfireaudio.zendesk.com/hc/en-us/articles/360017279018
On Windows: Check the Permissions for the install folder: https://learn.microsoft.com/en-us/windows/security/identity-protection/access-control/access-control#permissions
Why Is My Download Slow?
Our libraries are hosted on Amazon Cloudfront servers which are usually very quick. However, if you're experiencing a slow download there are a few checks that we often recommend to customers.
1) Avoid downloading at busy times
In some cases your Internet Service Provider (ISP) will throttle connections during peak hours. The busy hours for internet use are usually from 7:00pm - 11:00pm.
2) Leave the download running overnight
Running a download overnight should avoid busy periods. Our App aims to use as much of the available bandwidth as possible, and downloading at these times often means that you'll have more bandwidth obtainable.
3) Check that you do not have any Firewall or Anti-Virus software interfering with the download
You may find that your download is slowed due to Anti-Virus software 'scanning' every file as it downloads. To work around this, try temporarily disabling the Anti-Virus software or adding the Spitfire App as an 'exception'.