If you are connected to the internet and don't have any Firewall or Internet security running that might stop the app connecting, but the app displays the image below then there are a few steps to try:
1. Close the app entirely and then navigate to the following folder:
Mac OS: User/Music/Spitfire Audio/Settings/
Windows: Roaming/Application Data/Spitfire Audio/ (this video shows how to get there)
2. Delete everything in this folder with the exception of your .properties and .settings files, in the example below I've outlined all of the items we would delete.
3. Delete the Spitfire App entirely and download the most recent version from here.
4. Now open the app and log in, as though this is the first time you have installed it and you should be able to connect now.
If you try these steps above and still cannot open the app, please reach out at www.spitfireaudio.com/support
Comments
48 comments
Starting the app results in "Something went wrong... Are you connected to the internet? " error even after the lm.conf file was deleted. I even tried reinstalling clean by removing the old w/App cleaner app & installing from a new download and the problem persists. This is happening on both my macPro 2013 12 core, and my late 2015 macbook pro.
HELP Please!
same problem here. I can't run the app no matter what I do :( it's frustrating
Jack from Spitfire sorted it out for me. My problem had to do with my Firewall settings.
System Preferences / Security & Privacy /Firewall - When turned on, make sure under 'Firewall Options' 'Automatically allow downloaded signed software to receive incoming connections......' is checked &/or add spitfire app to the list of apps that are allowed incoming connections.
Hope this helps,
Joe
Having same issue here. Firewall not on, but cannot access the app!
same problem here.. tried firewall off and firewall on with Spitfire allowed? any other methods? (also checked the firewall on my router)
Same issue – deleted the lm.conf file, no firewall enabled. This is on macOS 10.13.6 (8-core iMac Pro)
Might be redundant but also having the same issue as everyone else on my iMac Pro.
Same problem here - Firewall off and conf file deleted. Still won't open.
i'm starting to wonder if maybe their server is down this weekend? does anyone know any exsiting owners who can open the app and log in at the moment?
I've been downloading all weekend - everything stopped at about 2pm BST here then App wouldn't open either.
Hi Guys, apologies for the delay in response to any support cases you have created, or to this thread regarding your issues.
I noticed a lot of emails coming into my account so wanted to update you all whilst I had a moment this weekend.
Since Friday, we have been experiencing issues where the servers are going down and we appreciate your patience whilst we get chance to look into this. I will address all your support cases first thing tomorrow, and I have just escalated this situation with our operations team to get it fixed as soon as possible.
Jack
Same problem. Looks like all these posts are from today. I've tried on different Macs and have the same message which is indicating that the problem is on spitfire's server. A friend of mine says he has had this problem before and that spitfires servers get choked up at times. Looks like we're all trying to use your Sunday to download. My suspicion is that we need to wait for the problem to be fixed on their end or for someone to come in on Monday morning to realize that the server is not working. Happy waiting!
Hi All,
Please try your Apps again, the server should be accessible again. If you could comment back to update me, it would be greatly appreciated.
Thanks
Jack
Success. Thank you, Jack. Very excited to get playing with the new library.
I'm in.
Thanks Jack. Fair play - Half eight on a Sunday evening! Good work.
seems to be working! thanks for sorting the issue so quickly!
You rock on the weekend Jack, thanks!
Hi, Jack. Sorry to say that after a good few hours of download it looks like there server is not working again. My download is only 1/4 way through and I cannot log on now. Thanks!
Hi Eric, it should be back up by now. Can you confirm this for me?
Yeah, its back in. Seems like it stops for awhile and then gets going. Its currently running at 14.6mbps and my 100gig download is 1/2 way done now. Are you thinking its smooth sailing from here?
Scratch that. Its paused at 44.83GB again (out of 101.78). It's not moving. Typically when this has been happening, I try to close the app and reopen. When reopening, I can't log back in. Should I let it be stalled, or try to login again?
Already raised the issue, I am monitoring it closely. Should be fixed again shortly.
App freezes everytime I try to log-in. The dotted cirlce animation appears and the it freezes.
Using Mac OSX 10.8.5
i have windows 7
An error appaers "the file api-ms-win-crt-runtime-l1-1-0.dll is missing"
boost::filesystem::create_directories ?? what??
Hi
Is Spitfire Audio App working on Mac 10.8.5 ?
thanks
What's the point of having a place to ask questions if no answers are posted? How arrogant.
Currently having this problem! Non of the suggested fixes solved my problem. I'm just hoping the server is down and will be fixed soon.
One of my music tech students got so excited about the Eric Whitacre contest that we've made a lesson plan and have 19 students involved! Meanwhile, however, the first student to download the Spitfire player finds that it is installing on our old iMac 10.6.8 computers...but it won't launch. Local Firewall is turned off. Of course the school's network firewall is active and we have no classroom control over that. As there is no Music\Spitfire Audio folder yet created, we cannot locate the lm.conf file. Given the age of our computers and the OS we are stuck with, is this problem solvable at all? Is there a workaround you might suggest?
When I launch the app, it says 'bad conversion'. How can I solve this?
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