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"Error #5 something went wrong" in Spitfire instrument

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If you get this message when loading up a Spitfire instrument



This means that the instrument needs to be reinstalled, to do so:

1. Close your DAW

2. Launch the Spitfire Audio App and login

3. Find the instrument in question by searching in the top right hand corner

4. Click on the instrument artwork

5. Click the "cog" in the bottom right and choose "reset"

6. Click "install" 

7. Choose the location you wish to store the sample content for the instrument

8. Click "install"

9. Once done, launch your DAW and you should be good to go!

If this doesn't work, please click the chat icon in the bottom right of your screen and talk to us so that we can help. If you don't see the chat icon, click on the "help" icon with the question mark and submit a ticket.


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    Alexey Pshenichkin

    Hi! I did every of 9 points. But there is no results. I still see "error #5". How can i get fix this? Thank you!

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    Hi Alexey, I've created a ticket on your behalf so that our support team can help you

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    Martha Lucia

    I'm getting this error too in Logic Pro X and I reinstalled it on a different location the second time but it didn't work. I still get the error. I'd like some help to fix this too. :)

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    Martha, I've created a ticket for you too.

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    matthew leader

    Hi. I recieved this error message too. I tried all the steps outlined above but still no joy. I was going to try out the LABS instruments with a view to purchasing one of the larger sample libraries at a later date (specifically Albion one). However, I am concerned about the same thing happening and ending up with a product I am unable to use.

    I checked the hardware compatibility list on The Spitfire Audio site and my computer's specs seem ok. Could the DAW be the problem? I currently use Mixcraft 8; I notice there is no mention of this DAW on the Spitfire Audio website.

    Thanks for your time.

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    Matthew, I've created a ticket in our system so that our support team can get back to you

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    Andrey Zanoga

    Hello! I did everything, but it doesn't work. Can you help me?