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"Error #3 Something went wrong" in Spitfire instrument

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If you get this message when loading up a Spitfire instrument, please follow the steps below.

This error may mean that corrupt files have been found in your installation. This will need to be investigated by a member of our support team. 

1. In the bottom right corner of your error message, click on show log

2. A new window will open, make a note of the most recently dated log file

3. Click the CHAT.pngicon in the bottom right of your screen to speak with a member of our support team. Once speaking with an agent, please attach your log file by selecting options and then send a file


4. If you do not see the chat icon, instead click on HELP.pngto submit a ticket. You can attach your log file through this window by scrolling down to attachments




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