If you get this message when loading up a Spitfire instrument, please follow the steps below.
The first step to try is "Repair", from our Spitfire Audio App.
This will relink and reauthorise your library as it has become disconnected from its contents.
If repairing the library does not work, corrupt files have been found in your installation. This will need to be investigated by a member of our support team.
1. In the bottom right corner of your error message, click on show log
2. A new window will open, make a note of the most recently dated log file
3. Click the icon in the bottom right of your screen to speak with a member of our support team. Once speaking with an agent, please attach your log file by selecting options and then send a file
4. Attach screenshots of inside your library folder, and samples folder.
5.. If you do not see the chat icon, instead click on to submit a ticket. You can attach your log file through this window by scrolling down to attachments