"Error #3 Something went wrong" in Spitfire instrument

If you get this message when loading up a Spitfire instrument, please follow the steps below.

The first step to try is "Repair", from our Spitfire Audio App. 

This link shows you how to repair a product.

This will relink and reauthorise your library as it has become disconnected from its contents. 

---

If repairing the library does not work, corrupt files have been found in your installation. This will need to be investigated by a member of our support team. 

1. In the bottom right corner of your error message, click on show log

2. A new window will open, make a note of the most recently dated log file

3. Click the icon in the bottom right of your screen to speak with a member of our support team. Once speaking with an agent, please attach your log file by selecting options and then send a file

4. Attach screenshots of inside your library folder, and samples folder. 

5.. If you do not see the chat icon, instead click on to submit a ticket. You can attach your log file through this window by scrolling down to attachments