If you get this message when loading up a Spitfire instrument, please follow the steps below.
This error may mean that corrupt files have been found in your installation. This will need to be investigated by a member of our support team.
1. In the bottom right corner of your error message, click on show log
2. A new window will open, make a note of the most recently dated log file
3. Click the 
icon in the bottom right of your screen to speak with a member of our support team. Once speaking with an agent, please attach your log file by selecting options and then send a file
4. If you do not see the chat icon, instead click on 
to submit a ticket. You can attach your log file through this window by scrolling down to attachments
Comments
2 comments
No Sound When I access files? I was in a chat but it was discontinued. Just received the hard drive and am trying to put the samples to work in LogicProX
Hi Bradley, I can see that you have a ticket open with our support team, they will get back to you and help resolve the issue.
Please sign in to leave a comment.