"Error #3 Something went wrong" in Spitfire instrument

If you get this message when loading up a Spitfire instrument, please follow the steps below.

First, go to the Spitfire Audio Application and use the "Locate" tool, found in the cog menu on the Library page. 

This will fix any broken file paths between the Library Plugin and the Library Contents. 

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If Locating the library does not work, please try Repairing the library. This will replace and update any missing content. 

Note:

If you are using BBC Symphony Orchestra you will also need to repair the plugin.

If you are using Eric Whitacre Choir, repair the Evo Grid, Plugin, and Library. 

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Other Known Causes of Error 3

On Mac OS 10.14 and above, you might incur Error 3 if your DAW does not have Full Disk Access. To grant Disk Access go to System Preferences > Security and Privacy > Full Disk Access. From here select the padlock in the bottom left, type in your user password to authenticate, and then make sure your DAW and any other applications you are using the libraries within are granted Full Disk Access. 

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If you continue to have issues, this will need to be investigated by a member of our support team. 

1. In the bottom right corner of your error message, click on show log.

2. A new window will open, make a note of the most recently dated log file

3. Click the icon in the bottom right of your screen to speak with a member of our support team. Once speaking with an agent, please attach your log file by selecting options and then send a file

4. Attach screenshots of inside your library folder, and samples folder. 

5.. If you do not see the chat icon, instead click on to submit a ticket. You can attach your log file through this window by scrolling down to attachments