If you get this message when loading up a Spitfire instrument, please follow the steps below.
First, go to the Spitfire Audio Application and use the "Locate" tool, found in the cog menu on the Library page.
This will fix any broken file paths between the Library Plugin and the Library Contents.
If Locating the library does not work, please try Repairing the library. This will replace and update any missing content.
Note:
If you are using BBC Symphony Orchestra you will also need to repair the plugin.
If you are using Eric Whitacre Choir, repair the Evo Grid, Plugin, and Library.
Other Known Causes of Error 3
On Mac OS 10.14 and above, you might incur Error 3 if your DAW does not have Full Disk Access. To grant Disk Access go to System Preferences > Security and Privacy > Full Disk Access. From here select the padlock in the bottom left, type in your user password to authenticate, and then make sure your DAW and any other applications you are using the libraries within are granted Full Disk Access.
If you continue to have issues, this will need to be investigated by a member of our support team.
1. In the bottom right corner of your error message, click on show log.
2. A new window will open, make a note of the most recently dated log file
3. Click the 
icon in the bottom right of your screen to speak with a member of our support team. Once speaking with an agent, please attach your log file by selecting options and then send a file
4. Attach screenshots of inside your library folder, and samples folder.
5.. If you do not see the chat icon, instead click on 
to submit a ticket. You can attach your log file through this window by scrolling down to attachments
Comments
20 comments
No Sound When I access files? I was in a chat but it was discontinued. Just received the hard drive and am trying to put the samples to work in LogicProX
Hi Bradley, I can see that you have a ticket open with our support team, they will get back to you and help resolve the issue.
Hello,
i have the BBC Orchestra SSD library- but it won't open!
I have not really used it much at al since getting it- Now just getting into it- and it won't work
I get Error #3- Something went wrong0
Please help what do I do?
thanks so much!
Lisa
i have the same problem with BBC Orchestra SSD library- my files are empty!
Has anyone yet had a resolution to this problem as I've only just downloaded BBC Orchestra today and experienced the same problem as other people
Hi, I've installed the plugin successfully in my iMac but when trying to authorise the BBC Symphony Orchestra in my Mac Mini, I got Error #3. Tried to Repair for a couple of times, but it didn't work!
Thanks
Sick to the back teeth of this happening. I change nothing and open it and it decides not to work. Endless days lost.
ERROR 3
Das Programm kann ich nicht mehr starten!
Log File here from Spifire Audio.- Michael Spetcu
Aschaffenburg Germany
Hi all! I've had the same problem than you... If you have a HDD in Mac it is necessary to formatting your Hard disk for MAC, and then you must reinstalling The "BBC" files once your hard disk is Formatted in correct compatibility. if you don't know how formatting your HDD in Mac, Please visit this link
https://spitfireaudio.zendesk.com/hc/en-us/articles/360005061413-What-format-should-my-drive-be-And-how-do-I-change-the-format-
That's works for me. the error was solved. 🎻🎶🎶🎶🎻
All of a sudden I am getting the "Error #3 Something went wrong" error when opening BBCSO Discover on my Mac. It was working great for a month, but now won't load with any instruments/presets. I've tried several times using the "Locate" and "Repair" tools in the Spitfire Audo app, but it hasn't fixed the issue.
What fixed it for me was to choose the "Reset" option for both the BBCSO Discover and BBCSO Plugin, where I was asked to reset all or the latest update -- I chose the latest update -- which I'm assuming means it reverts to a previous version?
In any event that required me to re-install the BBCSO Discover and BBCSO Plugin, which fixed the issue. So if things aren't working, maybe try the "Reset" option within the Spitfire Audio app.
What irresponsibility the company, it is a waste of time to be repairing and reinstalling, regretting having bought packages. I am very upset.
Why is spitfire so shit, seems I am not the only one who is struggling. No company should be allowed to sell products that don't work worse companies are software companies sort it out spitfire I have fallen for your charming YouTube videos and now regret it. Native instruments can have my money instead
Why make music when you can mess about with shit installers & repair libraries all night. I'm on the free (but unusable) BBC Orchestra and LABS. Pretty gutted TBH as the sound libraries are phenomenal. Glad I haven't dropped £££ on these yet, and I this would be a blocker for me ever paying for the full version. How did they get it so wrong?
The previous labs products worked fine.
Just found these comments after a morning messing about and also contacting the chat line. Mac Catalina - is that the problem. My anticipation was spoiled since I just want to compose not dig around in the operating system. Glad I got the free version. Maybe won't bother going any further with it.
Using the "Reset" option works great. Maybe try that.
Reset Seems to be the way to go. Repair stops right at 7/8ths completion for me and still broken. I tried Reset and so far, so good.
This happens to me at least once a week, and Resetting all the time is a hassle. I have been tempted by Abbey Road One, but if it behaves like this, forget it.
This time it managed to keep working for three weeks, but today it's dead again. No sound. Plugin window is dark, and I have to reset it again. Fun.
I tried the repair button several times but it did not work.
Could you guys help me please.
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