If you get this message when loading up a Spitfire instrument, please follow the steps below.
This error means that the instrument cannot locate the samples it needs to work.
If one of your instruments is missing from the samples folder, you can reinstall as follows:
1. Close your DAW
2. Delete the offending LABS from the Presets and Patches folder
3. Launch the Spitfire Audio App and log in
4. Find the instrument in question by searching in the top right hand corner
5. Click on the instrument artwork
6. Click the "cog" in the bottom right and choose reset
7. Click install
8. Choose the location you wish to store the sample content for the instrument
9. Click install (not repair!)
10. Once done, launch your DAW and reopen the instrument
If you have moved the samples to a new location on your computer then you can resolve the situation as follows:
1. Close your DAW
2. Launch the Spitfire Audio App and log in
3. Find the instrument in question by searching in the top right hand corner
4. Click on the instrument artwork
5. Click Repair in the bottom right, and by following the instructions on screen select the location of the library
6. A small download will begin, be sure to wait until this is complete before proceeding
7. Once the download is finished, launch your DAW again and reopen the instrument
If this doesn't work, please click the chat icon in the bottom right of your screen and talk to us so that we can help. If you don't see the chat icon, click on the "help" icon with the question mark and submit a ticket.
Comments
35 comments
hello
I am getting the error #4 on my DAW. I follow all the instructions in the video but still have this problem . What to do?
I am having this issue with Eric Whitacre Choir (which I installed from an SA hard drive). I followed the repair instructions, the download commences, the install indicates success, but the problem persists. Suggestions?
Garry, I've created a ticket with our support team to help you out. Brent, hopefully you have solved your problem, if not you can contact support at spitfireaudio.com/support
Hello, I've exactly the same problem as Garry with the Eric Whitacre Choir. Installed from SA hard drive and succesfully located in the Spitfire Audio app but still get the error #4 message when I open the plugin in my DAW. Thanks
Hi Karsten, I've created a ticket for you too
Hi, I'm having this problem with all of my LABS instruments unfortunately. Are you able to help? Thanks.
Paul, I was having the same problem. Here's the fix that worked for me:
Manually delete the contents of your 'Spitfire - LABS' folder. Then, go to the Spitfire app, and there is a small cog symbol next to each instrument. Go to that, and click 'reset'. Do this for each individual instrument, and redownload them.
This surprisingly fixed the issue for me entirely. I can now use all LABS instruments without any issue.
NB: If it doesn't work perfectly the first time (but it probably will), just do the same method again.
And if that doesn't work, please contact us at spitfireaudio.com/support
Hi Michael & Ben - thanks for your replies. Michael, your fix did the trick - thanks!
I think the problem for me comes, by using the same account from two computers, my MacBook and my iMac.
On which ever computer I install the library first I wont get the #4 error, but on the second machine it seems to fail to install the samples folder, patches and all seem get fixed with the repair option.
Maybe Labs is not meant to work with the same account from multiple machines ?
Deleted everything I could find that's Spitfire except my Albion, and tried reinstalling LABS and still getting same errors.
I had the error #4 too, using Reason. None of the solutions above works.
My default content path is located on an internal SSD. Path is:
E:\Spitfire LABS Main Folder\Spitfire Audio - LABS
"Spitfire LABS Main Folder" is the folder name I made, and "Spitfire Audio - LABS"
was created inside my folder by the installation software.
The REPAIR is not working as it fails to locate the instruments, even if you have
set all the paths correctly.
- - - -
Here is what I did to fix it, so if you want to try it out, do the following:
(I had already tried the solutions above, so all my downloads were in one location
and freshly installed/repaired)
- Open Spitfire Audio software
- Click on "Settings"
- Click on "Default Content Path"
Whatever address it says there, click on it, and make sure you choose the same location
as you used for installation/repair .
In my case it says: E:\Spitfire LABS Main Folder
This is the folder i made myself as mentioned earlier, and which have the
"Spitfire Audio - LABS "-folder inside. DO NOT CHOOSE "Spitfire Audio - LABS ".
- In top left corner, click on "My Productes"
- Click on the first instrument
- In the bottom right corner, click on the cog wheel (NOT REPAIR!!)
- Choose "Locate"
- Click on the folder name in the window on the page that opens
- Make sure you choose "Spitfire Audio - LABS "-folder
This folder should be located INSIDE the folder you have named yourself,
if you named one when you installed it. In my case: The folder called
"Spitfire LABS Main Folder" on my E: disk.
- After choosing the "Spitfire Audio - LABS "-folder, it should now say
"Spitfire Audio - LABS " in the little window.
- Below, there should be 2 buttons, "Cancel" and "Locate".
- Click on "Locate"
After a little pause, you should see a message saying:
"The library was relocated successfully".
- Click "OKAY"
In the top left corner of the picture, there is an X you can click to close it. Do that.
Now repeat the locating procedure for all the instruments.
Then launch your DAW.
Hopefully this fixed the problem for you too.
Cheers :)
Hello,
I always get the Error 4 in Fl Studio with the Moon Guitar. I tried all. Repair, new install... Nothing works. Soft piano and Opia works. Thank you.
Tried both solutions provided to no avail in Reaper. Reaper is routed to the correct files and had no trouble locating them, now if only Spitfire would work!
Sorry to hear that, please submit a request in the top right hand corner of this page and our support team will look into this with you.
i don't have the folder of the samples I only have the folder "Patches" and "Presets"
Hi there! This problem persists with the LABs for some reason. I have followed the instructions given a couple of times, but nothing changes. What to do? :-)
Labs consistently gives me this error. I've done this process before for all the libraries I got, one at a time, but now just updated the labs app and got this error again.
Why is this constantly happening?
Hi all, I had this issue and for me it was because my LABS files were being stored in an iCloud folder which uploads and then deletes itself to save space on my computer. putting the LABS files outside fixed it
I am getting the error #4 on my DAW. I follow all the instructions in the video but still have this problem . What to do?
It's terribly dissaponiting not to be able to play any sound after trying to repair libraries many times, with the exception of the first time (i'm using Ableton Live 10 with a 61 SLMKIII Controller) after spendind quite some time validating info, creating an account, downloading everything.. Very promising sound but i'm afraid i don't want to face the stage, asking the audience to wait, 'till i ...
moved the samples to a new location on your computer then you can resolve the situation as follows:
1. Close your DAW
2. Launch the Spitfire Audio App and log in
3. Find the instrument in question by searching in the top right hand corner
4. Click on the instrument artwork
5. Click Repair in the bottom right, and by following the instructions on screen select the location of the library
6. A small download will begin, be sure to wait until this is complete before proceeding
7. Once the download is finished, launch your DAW again and reopen the instrument.
If you can help me getting your software, without any need or wasting time, i will be very very thankful!
All the best! Again, very promising, great sound and very well conceived, please just make it stable.
there really need to be an easier way to uninstall/reset the entire collection of LABS instruments.... currently struggling to get mine fixed, after they stopped working for seemingly no reason (and i have been through this 5 times over the course of using labs for as long as its been released). having to click on every individual icon, click repair, over and over is not the most convenient. being able to install them so easily but not be able to fix them all in bulk so easy really makes me not want to install so many of the libraries. but theyre free and they sound lovely! please look into these errors more, it does not make me confident in buying your products after using the freely available ones when i have to deal with these issues over and over. there shouldnt be any reason my libraries just stop functioning after i havent changed a single thing about them.
Was all ready to make some BF purchases but Labs ain't working again and nothing I've done (followed the instructions and tried working with on-line help) works. Guess I'll save my money and just delete this stuff from my computer.
I am tired of all the problems that these spitfire libraries have, they are bought and not a month goes by that it is misconfigured and when updating it they take up a lot of hard disk space. Very bad system of restoration and solution of your libraries
el traductor me fallo, no es escupitajos, sino de errores de descarga, son problemas continuos de carga. Podrían solucionar el tema de las configuraciones pide muchas direcciones y los parches se van colocando sobre lo otro y ocupan mucho espacio.
The repair option, 1) so far has under a 50% success rate; 2) or 1b) the failure is to act like something is downloaded but in reality the samples are nowhere to be found. Nothing of the sort is on my drive after seeing it supposedly download to the one location I have ever established.
NB: it's the same thing with the Kontakt library I have from Spitfire. The app seems to confound these installations with another MBP (stolen and since locked) using my email account.
This is probably one of the worst support pages I have ever seen.
So the real fix, for me anyway was to trash Spitfire preferences at User Name/Library/Preferences. Following that, the Labs I decided would be residing on this system did download samples after selecting "Reset" for the not-really-installed library items which showed as installed. (Reset looked greyed-out but that's a UI quirk, clicking on it actuates it without a problem. Apparently Reset is the trick, rather than Repair.)
I think I would advise anyone moving from a mac to another mac somehow install Spitfire the app cleanly instead of having the new machine inherit anything or install from a backup or Time Machine.
On Windows 10 the fix for me was to remove Spitfire Audio App. Delete the library and reïnstall.
Then reset the Labs that were installed previously.
I have a problem with Abbey Road. There was a small update and suddenly it shows error#4 while using tuned percussion, but the plugin and sounds still play without problem. In the presets, there where both a "metal" and "metals" (with s) but was the same instruments. I tried resetting, repair, and even deleting and installing from scratch. Still gives the error, but plays the sounds as it should.
Edit: Found out that the percussions with 2 "hands/sides" of the keyboard only plays on left side.
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