If you get this message when loading up a Spitfire instrument, please follow the steps below.
This error means that the instrument cannot locate the samples it needs to work.
If one of your instruments is missing from the samples folder, you can reinstall as follows:
1. Close your DAW
2. Launch the Spitfire Audio App and log in
3. Find the instrument in question. LABS Libraries are contained within the LABS tab.
4. Click on the instrument artwork
5. Click the "cog" in the bottom right and choose reset.
6. Select "Entire Library".
7. Choose the location you wish to store the sample content for the instrument
8. Click install (not repair!)
9. Once done, launch your DAW and reopen the instrument
If you have moved the samples to a new location on your computer then you can resolve the situation as follows:
1. Close your DAW
2. Launch the Spitfire Audio App and log in
3. Find the instrument in question by searching in the top right hand corner
4. Click on the instrument artwork
5. Click Repair in the bottom right, and by following the instructions on screen select the location of the library
6. A small download will begin, be sure to wait until this is complete before proceeding
7. Once the download is finished, launch your DAW again and reopen the instrument
If this doesn't work, please click the chat icon in the bottom right of your screen and talk to us so that we can help. If you don't see the chat icon, click on the "help" icon with the question mark and submit a ticket.