"Error #4 Something went wrong" in Spitfire instrument

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23 comments

  • brent barone

    hello

    I am getting the error #4 on my DAW. I follow all the instructions in the video but still have this problem . What to do?

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  • Garry Grasinski

    I am having this issue with Eric Whitacre Choir (which I installed from an SA hard drive). I followed the repair instructions, the download commences, the install indicates success, but the problem persists. Suggestions?

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  • Ben

    Garry, I've created a ticket with our support team to help you out. Brent, hopefully you have solved your problem, if not you can contact support at spitfireaudio.com/support

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  • Karsten Schroeder

    Hello, I've exactly the same problem as Garry with the Eric Whitacre Choir. Installed from SA hard drive and succesfully located in the Spitfire Audio app but still get the error #4 message when I open the plugin in my DAW. Thanks

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  • Ben

    Hi Karsten, I've created a ticket for you too

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  • Paul Dutch

    Hi, I'm having this problem with all of my LABS instruments unfortunately. Are you able to help? Thanks.

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  • Michael Burns

    Paul, I was having the same problem. Here's the fix that worked for me:
    Manually delete the contents of your 'Spitfire - LABS' folder. Then, go to the Spitfire app, and there is a small cog symbol next to each instrument. Go to that, and click 'reset'. Do this for each individual instrument, and redownload them.
    This surprisingly fixed the issue for me entirely. I can now use all LABS instruments without any issue.
    NB: If it doesn't work perfectly the first time (but it probably will), just do the same method again.

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  • Ben

    And if that doesn't work, please contact us at spitfireaudio.com/support

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  • Paul Dutch

    Hi Michael & Ben - thanks for your replies. Michael, your fix did the trick - thanks!

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  • Sarah Euschen

    I think the problem for me comes, by using the same account from two computers, my MacBook and my iMac.

    On which ever computer I install the library first I wont get the #4 error, but on the second machine it seems to fail to install the samples folder, patches and all seem get fixed with the repair option.
    Maybe Labs is not meant to work with the same account from multiple machines ?

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  • KYLE VOLTZ

    Deleted everything I could find that's Spitfire except my Albion, and tried reinstalling LABS and still getting same errors.

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  • Eagleizer

    I had the error #4 too, using Reason. None of the solutions above works.
    My default content path is located on an internal SSD. Path is:
    E:\Spitfire LABS Main Folder\Spitfire Audio - LABS

    "Spitfire LABS Main Folder" is the folder name I made, and "Spitfire Audio - LABS"
    was created inside my folder by the installation software.

    The REPAIR is not working as it fails to locate the instruments, even if you have
    set all the paths correctly.

    - - - -

    Here is what I did to fix it, so if you want to try it out, do the following:

    (I had already tried the solutions above, so all my downloads were in one location
    and freshly installed/repaired)

    - Open Spitfire Audio software
    - Click on "Settings"
    - Click on "Default Content Path"

    Whatever address it says there, click on it, and make sure you choose the same location
    as you used for installation/repair .

    In my case it says: E:\Spitfire LABS Main Folder
    This is the folder i made myself as mentioned earlier, and which have the
    "Spitfire Audio - LABS "-folder inside. DO NOT CHOOSE "Spitfire Audio - LABS ".

    - In top left corner, click on "My Productes"
    - Click on the first instrument
    - In the bottom right corner, click on the cog wheel (NOT REPAIR!!)
    - Choose "Locate"
    - Click on the folder name in the window on the page that opens
    - Make sure you choose "Spitfire Audio - LABS "-folder

    This folder should be located INSIDE the folder you have named yourself,
    if you named one when you installed it. In my case: The folder called
    "Spitfire LABS Main Folder" on my E: disk.

    - After choosing the "Spitfire Audio - LABS "-folder, it should now say
    "Spitfire Audio - LABS " in the little window.

    - Below, there should be 2 buttons, "Cancel" and "Locate".
    - Click on "Locate"

    After a little pause, you should see a message saying:

    "The library was relocated successfully".

    - Click "OKAY"

    In the top left corner of the picture, there is an X you can click to close it. Do that.

    Now repeat the locating procedure for all the instruments.
    Then launch your DAW.

    Hopefully this fixed the problem for you too.

    Cheers :)

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  • Kai Wolter

    Hello,

    I always get the Error 4 in Fl Studio with the Moon Guitar. I tried all. Repair, new install... Nothing works. Soft piano and Opia works. Thank you.

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  • Tahnee Bryant

    Tried both solutions provided to no avail in Reaper. Reaper is routed to the correct files and had no trouble locating them, now if only Spitfire would work!

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  • Ben

    Sorry to hear that, please submit a request in the top right hand corner of this page and our support team will look into this with you.

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  • Dopamine Records

    i don't have the folder of the samples I only have the folder "Patches" and "Presets" 

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  • Tom Lidström

    Hi there! This problem persists with the LABs for some reason. I have followed the instructions given a couple of times, but nothing changes. What to do? :-)

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  • João Bispo

    Labs consistently gives me this error. I've done this process before for all the libraries I got, one at a time, but now just updated the labs app and got this error again.

     

    Why is this constantly happening?

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  • Eric Wang

    Hi all, I had this issue and for me it was because my LABS files were being stored in an iCloud folder which uploads and then deletes itself to save space on my computer. putting the LABS files outside fixed it

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  • simo symuuu

    I am getting the error #4 on my DAW. I follow all the instructions in the video but still have this problem . What to do?

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  • Roberto Jiménez Álvarez

    It's terribly dissaponiting not to be able to play any sound after trying to repair libraries many times, with the exception of the first time (i'm using Ableton Live 10 with a 61 SLMKIII Controller) after spendind quite some time validating info, creating an account, downloading everything.. Very promising sound but i'm afraid i don't want to face the stage, asking the audience to wait, 'till i ...

    moved the samples to a new location on your computer then you can resolve the situation as follows:

    1. Close your DAW

    2. Launch the Spitfire Audio App and log in

    3. Find the instrument in question by searching in the top right hand corner

    4. Click on the instrument artwork

    5. Click Repair in the bottom right, and by following the instructions on screen select the location of the library

    6. A small download will begin, be sure to wait until this is complete before proceeding

    7. Once the download is finished, launch your DAW again and reopen the instrument. 

    If you can help me getting your software, without any need or wasting time, i will be very very thankful! 

     

    All the best! Again, very promising, great sound and very well conceived, please just make it stable. 

     

     

     

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  • kurt Carpenter

    there really need to be an easier way to uninstall/reset the entire collection of LABS instruments.... currently struggling to get mine fixed, after they stopped working for seemingly no reason (and i have been through this 5 times over the course of using labs for as long as its been released). having to click on every individual icon, click repair, over and over is not the most convenient. being able to install them so easily but not be able to fix them all in bulk so easy really makes me not want to install so many of the libraries. but theyre free and they sound lovely! please look into these errors more, it does not make me confident in buying your products after using the freely available ones when i have to deal with these issues over and over. there should be any reason my libraries just stop functioning after i havent changed a single thing about them.

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  • Thomas Clement

    Was all ready to make some BF purchases but Labs ain't working again and nothing I've done (followed the instructions and tried working with on-line help) works. Guess I'll save my money and just delete this stuff from my computer.

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