If you get this message when loading up a Spitfire instrument, please follow the steps below.
This error means that the plug-in your DAW is using is not the latest version required by one of the presets in your library folder folder and will normally only occur after downloading a new LABS product or updating a library.
1. Check the location that your DAW is accessing the plug-in from and note the plug-in format it is using (VST2, VST3, AU or AAX)
2. Open the Spitfire Audio App and click on the Settings tab, check the locations that the app is downloading your plug-in files to, if these don't match the locations that your DAW is using, change them so that they match.
3. After confirming these locations match, delete the current plug-in files and carry out a repair the product as described here. (for LABS repair any one of the LABS)
4. Once the repair is complete, restart your DAW and rescan the plug-in folder if necessary.
If this doesn't work, please click the chat icon in the bottom right of your screen and talk to us so that we can help. If you don't see the chat icon, click on the "help" icon with the question mark and submit a ticket.
Comments
5 comments
so please i need help, i got this error but didnt understand anything from the instrucitons so i deleted the app and the files including the vst dll files because i thought redowloading it would solve the problem but now when i redownload i dont get the vst dll files from the download and cant open it as a plugin on ableton because i dont have the vst dll files downloaded
It could also appear meanwhile you're downloading a preset and load it in(LABS) meanwhile installing/downloading
This happened when I downloaded the newest version of LABs as it made me update as I was trying to get the two new instruments that were available, but since then this error has been popping up and I don't know why. I re scaned the vst , the locations of the vst matches ,yet the error still exists.
Today I downloaded the "Moon Guitar" and "London Atmosfere", attempted to open those but labs wasn't working anymore. I've tried following the instructions of the video but it didn't work. The patches seens to be the same, I don't really know the problem.
Hope someone helps me out
I keep getting the same error after doing this steps several times, and the new instruments (London Atmos, Moon Guitar) wont load, but the older ones work without problems
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