If you get this message when loading up a Spitfire instrument, please follow the steps below.
This error means that the plug-in your DAW is using is not the latest version required by one of the presets in your library folder folder and will normally only occur after downloading a new LABS product or updating a library.
1. Check the location that your DAW is accessing the plug-in from and note the plug-in format it is using (VST2, VST3, AU or AAX)
2. Open the Spitfire Audio App and click on the Settings tab, check the locations that the app is downloading your plug-in files to, if these don't match the locations that your DAW is using, change them so that they match.
3. After confirming these locations match, delete the current plug-in files and carry out a repair the product as described here. (for LABS repair any one of the LABS)
4. Once the repair is complete, restart your DAW and rescan the plug-in folder if necessary.
If this doesn't work, please click the chat icon in the bottom right of your screen and talk to us so that we can help. If you don't see the chat icon, click on the "help" icon with the question mark and submit a ticket.
Comments
19 comments
so please i need help, i got this error but didnt understand anything from the instrucitons so i deleted the app and the files including the vst dll files because i thought redowloading it would solve the problem but now when i redownload i dont get the vst dll files from the download and cant open it as a plugin on ableton because i dont have the vst dll files downloaded
It could also appear meanwhile you're downloading a preset and load it in(LABS) meanwhile installing/downloading
This happened when I downloaded the newest version of LABs as it made me update as I was trying to get the two new instruments that were available, but since then this error has been popping up and I don't know why. I re scaned the vst , the locations of the vst matches ,yet the error still exists.
Today I downloaded the "Moon Guitar" and "London Atmosfere", attempted to open those but labs wasn't working anymore. I've tried following the instructions of the video but it didn't work. The patches seens to be the same, I don't really know the problem.
Hope someone helps me out
I keep getting the same error after doing this steps several times, and the new instruments (London Atmos, Moon Guitar) wont load, but the older ones work without problems
I need help, I have downloaded the "strings 2" library, when I open it the ad appears "error # 2", I have read the instructions and I have carried them out, however I was not successful. Any other solution?
I had the same error and fixed it by loading a different DAW version of the plugin (Labs x86 as opposed to the previous one I've used, which was VSTi 3). See if this will fix the error for you guys as well.
Hi Spitz, How do I move my LABS library to a different location (partition) without breaking it (AGAIN... yaawwwn)?
Errors? I've had 'em all.. two days straight I've been downloading them again and again and again - new accounts, different order of steps, wearing a different pair of socks in case that's the reason they don't work.. (it might as well be, for all the sense I can make of it) so frustrating and not what I've come to expect from Spitfire.
Works fine in Windows - I can hardly believe it! How did you manage to make something that works a treat in WIN but on MAC I'm shit outta luck?! Must be a world first! Certainly a new experience for me and it's playing havoc with my delicate little sensibilities. Help. ;p
I recently started experiencing this error again, but now the Spitfire Audio app refuses to open. I am running macOS 10.14.6 (Mojave). I have reinstalled the app by downloading the .dmg from the website four times now to no avail.
For me, it is also the same problem again. I would have to install all labs again, but I do not want to do that. I will not use Spitfire labs any more.
I do appreciate they are free and they are really good but if I had dollar for every time I have downloaded, installed, repaired, reset, uninstalled, re-installled, re-downloaded, re-repaired and re-reset and then started all over again I think I might be bordering on being a rich man. Unless the free bit is just a ploy to get us to test the security of the Spitfire App it makes me think twice about ever actually purchasing something. Because if I did and I had this much trouble I would be very sad. Spitfire make great sounds and we are very lucky to get anything for free but surely there must be a better way. It's the quality that keeps us coming back though, so for now I will deal with the mind numbing, inspiration killing, creativity crushing idiosyncracies of a piece of software that was apparently crafted in hell, fashioned in pugatory and released to us demons as a blessing!
I was having the same issues but, thanks Alex! Loading the Labs x86 version solved it for me.
LOGIC USERS
I too struggled with the above instructions. However, after downloading a new Labs instrument and getting the above Error message, I quit Logic and then re-started Logic. This fixed the problem and I was able to then install further (new) Labs modules without further problems. Hth.
I'm using: MacOS 10.13.6 High Sierra / Logic 10.4.8 on a late 2012 iMac.
Cubase Elements & Switch from Discovery to Core
Upgraded BBC SO from Discovery to Core (thanks for summer sale!!) & opened existing project in Cubase Elements 10.5. Instruments edit showed Discovery and used switch to change to Core. Added SSO String Bases and red indicator showed error #2. Checked all the locations which are fine. Base strings play fine. Is this is false positive and caused by something during the change/switch of SSO instances?
Hello everyone, i struggle myself to load LABS instrument because of error # 2, i rescan the vst plug in in Maschine every time i need this beautiful VST , and do the troobleshooting thing from spitfire , same problem, but now i found a solution that Works for me, i remove the patch location of the VST plug in in 32 bits, in program filesx86 (windows)\vstplugin, and now it work like a charm every time i load a project !
i hope it will fix this for you now, thank you spitfire for this lovely plug in with great sound !
(seem to be a conflict with 32bits and 64 bits) , sorry for my english i'm french , good composition for everyone!
I am getting this error on BBC Free Symphony Orchestra. I followed the instructions given here. But this did not solve my problem.
your plugins are expensive and work poorly... I have a lot of problems among the 2 computers I use and spend a lot of time making this plugin work... perhaps it was better to stay on kontakt? Error 2 despite doing everything you recommend doing in the video. if I had noticed it before I would have asked for a refund
Still can't used
Hi Folks,
If you have any additional issues after viewing this article, please reach out to the team using the Help button below. We'll endeavour to get back to you within 48 hours.
If you have a plugin error, please attach your plugin log to your ticket.
https://spitfireaudio.zendesk.com/hc/en-us/articles/360013771337-How-to-get-a-Spitfire-Plugin-Log
All the best,
Angus
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