Spitfire App - How to Repair a Library

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11 comments

  • yin seku

    Hans Zimmer Strings Repair Failed。Tip You dont Have any resets Remaining for this Library

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  • Choi Moonseok

    Hans Zimmer Strings Repair Failed tooooooooo.

    plz Developers..!!!!!!!!!!! plz try to use the repair function .........

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  • Brian Gunter

    Worked great for a Labs Amplified Cello Quartet repair!  Cheers!

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  • Jan Holy

    Hello everyone, I know there are problems with "reset" libraries. I had a problem with "reset" the Hans Zimmer Strings library after uprade Cubase 9,5 to Cubase 10 Pro. I was unsuccessful three times. Then I remembered the old rule: reset the PC. After resetting my PC, my new attempt to "reset" the Hans Zimmer Strings library was successful. Perhaps this my note will help someone.

                                                        Sincerely, Jan Holý

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  • Stephan Wunderlich

    I strongly urge Spitfire to change the finite amount of resets currently build into the repair function of the Spitfire Audio app. 

    The library has lost the presets for me many, many times, but being able to repair the library has solved the problem. However, I'm currently sitting here trying to use Phobos with no presets to be found and no ability to repair my library because I've hit the arbitrary cap for the resets. 

    Please Spitfire -- remove this limitation. It's broken my ability to use the product that I own and paid for. It's put a halt to several productions that were using it because presets will no longer load and there's nothing I can do from this end to fix it. 

    And honestly, I can't seem to understand why a 'repair' option would have these kind of restrictions in the first place. Perhaps it's piracy related -- I don't know -- but, at the moment it's punishing a legal end user who is simply trying to get some work done. 

    Sincerely, -Stephan

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  • Ray Cervenka

    Trying to repair Orch Swarm. Never got it work in the first place and gave up and forgot I had it. It doesn't appear in the "libraries" – "files" only and returns the message "This instrument belongs to a library that is currently not installed" when selected by either K5 or K6.

    Launched the Spitfire Audio App (3.1.10) – verify's the library is installed although the repair button is not on either the main-page or the specific library-page.

    Thanks!

    -R

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  • Ray Cervenka

    PROBLEM SOLVED! I had to open Native Access, "add a serial #" (found on the invoice) and locate the folder. So I guess its always a two-step process:

    • Spitfire Audio App – Install Product.

    • Native Access – add the serial # for Kontakt.

    I'll get it one of these days! Best to all at SA!

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  • Claire Stevenson

    I recently tried to install some labs on my computer and the spitfire audio application crashes just before the install is finished.  What do I need to do?

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  • Les Hallett

    The main app work ok on my mac and my old windows 7 but crashes on window 10 will not stay open on downloads.

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  • Les Hallett

     After 2 day testing on 2 laptops working ok , I put a clean copy of windows 10 on and now main app working .

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  • Mucrafta Denda

    cant repair any of my librarys.

     

    i get You dont Have any resets Remaining for this Library

    after i contact the support i get new resets from the support, i redownload (650 GB) many times.

    and i get everytime ERROR #3

    and i cant repair. i have this problem 3 month. and the support only let me reset the whole library. and then the same again.

    BBCSO, HZ Strings, Labs, Epic Strings and Epic Brass

     

    i really tired to do the same shit again. i paid 1000€ for this peace of *****

    and you didnt have any chance to get your money back.

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