How to Repair a Library in the Spitfire App

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18 comments

  • yan jie

    Hans Zimmer Strings Repair Failed。Tip You dont Have any resets Remaining for this Library

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  • Choi Moonseok

    Hans Zimmer Strings Repair Failed tooooooooo.

    plz Developers..!!!!!!!!!!! plz try to use the repair function .........

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  • Brian Gunter

    Worked great for a Labs Amplified Cello Quartet repair!  Cheers!

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  • Jan Holy

    Hello everyone, I know there are problems with "reset" libraries. I had a problem with "reset" the Hans Zimmer Strings library after uprade Cubase 9,5 to Cubase 10 Pro. I was unsuccessful three times. Then I remembered the old rule: reset the PC. After resetting my PC, my new attempt to "reset" the Hans Zimmer Strings library was successful. Perhaps this my note will help someone.

                                                        Sincerely, Jan Holý

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  • Stephan Wunderlich

    I strongly urge Spitfire to change the finite amount of resets currently build into the repair function of the Spitfire Audio app. 

    The library has lost the presets for me many, many times, but being able to repair the library has solved the problem. However, I'm currently sitting here trying to use Phobos with no presets to be found and no ability to repair my library because I've hit the arbitrary cap for the resets. 

    Please Spitfire -- remove this limitation. It's broken my ability to use the product that I own and paid for. It's put a halt to several productions that were using it because presets will no longer load and there's nothing I can do from this end to fix it. 

    And honestly, I can't seem to understand why a 'repair' option would have these kind of restrictions in the first place. Perhaps it's piracy related -- I don't know -- but, at the moment it's punishing a legal end user who is simply trying to get some work done. 

    Sincerely, -Stephan

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  • Ray Cervenka

    Trying to repair Orch Swarm. Never got it work in the first place and gave up and forgot I had it. It doesn't appear in the "libraries" – "files" only and returns the message "This instrument belongs to a library that is currently not installed" when selected by either K5 or K6.

    Launched the Spitfire Audio App (3.1.10) – verify's the library is installed although the repair button is not on either the main-page or the specific library-page.

    Thanks!

    -R

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  • Ray Cervenka

    PROBLEM SOLVED! I had to open Native Access, "add a serial #" (found on the invoice) and locate the folder. So I guess its always a two-step process:

    • Spitfire Audio App – Install Product.

    • Native Access – add the serial # for Kontakt.

    I'll get it one of these days! Best to all at SA!

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  • Claire Stevenson

    I recently tried to install some labs on my computer and the spitfire audio application crashes just before the install is finished.  What do I need to do?

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  • Les Hallett

    The main app work ok on my mac and my old windows 7 but crashes on window 10 will not stay open on downloads.

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  • Les Hallett

     After 2 day testing on 2 laptops working ok , I put a clean copy of windows 10 on and now main app working .

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  • Mucrafta Denda

    cant repair any of my librarys.

     

    i get You dont Have any resets Remaining for this Library

    after i contact the support i get new resets from the support, i redownload (650 GB) many times.

    and i get everytime ERROR #3

    and i cant repair. i have this problem 3 month. and the support only let me reset the whole library. and then the same again.

    BBCSO, HZ Strings, Labs, Epic Strings and Epic Brass

     

    i really tired to do the same shit again. i paid 1000€ for this peace of *****

    and you didnt have any chance to get your money back.

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  • Sergio Quintero

    Hey guys, this works. But every few days I get error #1 again andI have to go through every Labs library to repair individualy. First this shouldnt be happening so often. And second. The Spitfire Audio should have a global repair button that where it can repair the whole thing so I dont have to go through each individual library

    Im running Labs on a Windows 10 64bit OS with 24 Ram and 1TB SSD

    Studio One 4.6

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  • Philip Ford

    In the end, after much fussing and fiddling, I finally have to give up on LABS. Every single time I add a new expansion or simply do any update to the app it utterly fails to start and I get the depressing fail notice at start-up. I don't think I've actually used LABS, without any issues, maybe more than once or twice. I appreciate the gesture - free stuff is really, really nice (and generous), but surely only if your intended recipient can actually use it. *uninstalls*

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  • Dor Friedman

    Hi folks,

    I have a issue with Studio Strings Pro!

    just purchased and downloaded and re download because the DAW can’t make it to be working.

    there isn’t any repair button in the SF app. 
    the support doesn’t answer my emails!
    what do you do?

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  • Juan Cifuentes

    I'm going through the same issues. I don't have even provided the repair button on the Spitfire app. I only have the reset button available. Not cool and these libraries take forever to re download and install from their app. Not happy please fix the issue. I nonly have 14 days and I like the libraries and wouldn't want to return them since they sound phenomenal but please fix

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  • Kevin Luckhurst

    Really poor installer - can't get any content or presets to load - a really odd an unintuitive system.  The initial LABS VST worked great, but it has been shite since the new version. 

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  • Jannatin karlen

    Hi what if my computer break, can I authorize it again?

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  • Angus

    If you require further library authorisations, please contact support with the reason you require more resets by clicking the Help icon below. 

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