Account and Ordering
Account Information, Orders, and Website Issues
Account Information
- Why has my account creation failed?
- How do I change or reset my password?
- How do I subscribe to your mailing list?
- How do I change my email address?
- Where is my serial number for Kontakt Player Libraries?
- Where is the invoice for my order?
Orders
Website Issues
- The site says "You Own This" but I can't find the download!
- Why am I being charged in USD($), EUR(€) or GBP(£)?
- Why isn't my EU VAT number working?
- Why has the library I added to the cart been replaced by a bundle?
- Why have I been charged twice for my order?
- My card keeps getting declined?
Legal Information
- Do you offer trial periods or demo versions for your libraries?
- Are Spitfire Audio sample libraries royalty free, and can I use them on commercial recordings?
- Can I get a refund?
- Can I purchase or download the demos on the product pages?
- I don't use my product anymore, can I sell it on?
- Can I share my purchases with a colleague or friend?