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  1. Support Centre
  2. Account and Ordering

Account and Ordering

Account Information, Orders, and Website Issues

Account Information

  • Why has my account creation failed?
  • How do I change or reset my password?
  • How do I subscribe to your mailing list?
  • How do I change my email address?
  • Where is my serial number for Kontakt Player Libraries?
  • Where is the invoice for my order?
See all 7 articles

Orders

  • Gift Cards
  • Hard Drive Orders
  • How long do I have to wait for my order?
  • How long will my download be active after purchasing?

Website Issues

  • The site says "You Own This" but I can't find the download!
  • Why am I being charged in USD($), EUR(€) or GBP(£)?
  • Why isn't my EU VAT number working?
  • Why has the library I added to the cart been replaced by a bundle?
  • Why have I been charged twice for my order?
  • My card keeps getting declined?
See all 7 articles

Legal Information

  • Do you offer trial periods or demo versions for your libraries?
  • Are Spitfire Audio sample libraries royalty free, and can I use them on commercial recordings?
  • Can I get a refund?
  • Can I purchase or download the demos on the product pages?
  • I don't use my product anymore, can I sell it on?
  • Can I share my purchases with a colleague or friend?
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