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Spitfire App - How to Use the Repair Function

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If you have a red exclamation mark in the top left of your Hans Zimmer Strings interface, or a "missing presets/samples" error in BT Phobos, you will likely need to perform a "repair" in the Spitfire Audio App.

 

How To Repair

1. Open and login to your Spitfire Audio App, from here navigate to the product you intend to reauthorise. If you do not have the App on your PC, you can download it here.

 

2. Towards the bottom right of the App you'll see the words "Repair", select this.

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3. You will be presented with a new page asking you to specify the location of the library. For the sake of this example, I will be repairing Hans Zimmer Strings.

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When repairing, it is important that you browse to the exact folder that the library is located in. By default, the library folders would be named:

 

BT Phobos: "Spitfire BT Phobos library"

Hans Zimmer Strings: "Spitfire Audio - Hans Zimmer Strings"

LABS: "Spitfire Audio - LABS"

Note: If you have renamed these folders for any reason, it is highly recommended to rename these to the above.

 

4. Once you've browsed to the correct folder, hit "repair". 

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Note: If at this point you get a "Repair failed" message stating that you do not have any more resets, you'll need to Contact Support here.

 

5. This will begin a small download. You can monitor the progress of this by selecting the "Downloads" tab in the App. Once the download is complete, you're done!

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If you are still having issues, please don't hesitate to contact us at spitfireaudio.com/support.

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