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How can I redownload a product?

Last updated:

With the continuous improvements to our Library Manager application, we have incorporated the ability to reset your own downloads, be it the entire library or the most recent update!

This can easily be done via your Library Manager app. To reset your entire library download or the latest update:

Open up the Library Manager and log in with your account email and password. 

- Select the download you wish to re-download
- In the toolbar under Library > Reset Download > Entire Download/Latest Update
- This will reset your whole download/your latest update

You can repeat this process for any of the libraries you own.

Note that there is a limit to how many times you can reset your downloads in a certain time frame. If you do exceed your reset limit please get in touch. 

If you do not see the option to reset your download in your Library Manager, we would advise that you download the latest version of the library manager from HERE.

Have more questions? Submit a request


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    Pierre Marchand

    I am trying to download the HZ percussion library , first it froze at 33% and I could never go beyond this, so I deleted the partial download to start fresh, now it stays at 0% and doesn't download anything.
    I've tried (reset Download)
    Audio library manager keeps crashing.
    Thank you Pierre Marchand

  • Avatar

    Pierre, I've created a ticket from your comment so one of our technicians can help.

  • Avatar
    Moritz Freise

    Good Morning, because i thought "Albion ONE" would replace "Albion - VOLUME I"
    i erased the whole VOLUME I... *unfortunately i was wrong*
    Please be so kind and let me download the entire VOLUME I content ( was not able to do it via the Spitfire Audio Library Manager )

    Best Regards


  • Avatar

    Moritz, I've created a ticket from your comment so that we can help

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    Dan Goodchild

    Have been trying to download products and keep hitting a wall after a little while. A few gigs? Have been attempting to download Albion One and the speed drops down to less than 100kbs. Yes Kbs! It has basically stopped at 12.4 GB and just trickles in after that. HELP!!!

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    Hi Dan, there's a couple of things here - firstly, make sure you have the latest version of the Library Manager from here: and secondly, you can quit and restart the Library Manager, the download can be restarted and often this is all that is needed to get things going again. I have also created a ticket for you in case this doesn't work, so one of our agents will get back to you as well.

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    Christian Zimmermann

    I have the update of Albion ONE installed and since then Kontakt no longer finds sound. The installation path is correct, everything is there but I can not load anything. I have overwritten the Udate with the existing Albion version, is that the error? In the Spitfire Audio Library Manager, however, I only find the upate that I have already reinstalled several times. how can I reinstall the previous version of Albion?
    Thank you and best regards Christian

  • Avatar

    Hi Christian, you can reset the download and install again by selecting the library and choosing "reset download" from the library menu. If you have any trouble, please contact us at