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How can I redownload a product?

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With the continuous improvements to our Library Manager application, we have incorporated the ability to reset your own downloads, be it the entire library or the most recent update!

This can easily be done via your Library Manager app. To reset your entire library download or the latest update:

Open up the Library Manager and log in with your account email and password. 

- Select the download you wish to re-download
- In the toolbar under Library > Reset Download > Entire Download/Latest Update
- This will reset your whole download/your latest update

You can repeat this process for any of the libraries you own.

Note that there is a limit to how many times you can reset your downloads in a certain time frame. If you do exceed your reset limit please get in touch. 

If you do not see the option to reset your download in your Library Manager, we would advise that you download the latest version of the library manager from HERE.

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