Why Is My Download Slow?
Our libraries are hosted on Amazon Cloudfront servers which are usually very quick. However, if you're experiencing a slow download there are a few checks that we often recommend to customers.
1) Avoid downloading at busy times
In some cases your Internet Service Provider (ISP) will throttle connections during peak hours. The busy hours for internet use are usually from 7:00pm - 11:00pm.
2) Leave the download running overnight
Running a download overnight should avoid busy periods. Our App aims to use as much of the available bandwidth as possible, and downloading at these times often means that you'll have more bandwidth obtainable.
3) Check that you do not have any Firewall or Anti-Virus software interfering with the download
You may find that your download is slowed due to Anti-Virus software 'scanning' every file as it downloads. To work around this, try temporarily disabling the Anti-Virus software or adding the Spitfire App as an 'exception'.
Why Is My Download Stuck?
If your download is not progressing at all there are a couple of other steps that could need addressing.
4) Changing the download server in the Spitfire App
You may have issues connecting to the Amazon Cloudfront servers. If this is the case, you can change a setting in the Spitfire App to swap your download server over to S3.
To do this, open your Spitfire App and go to Settings. Beneath General you will see the following:
Toggle this to off, and then reattempt the download.
5) Try deleting the last numbered ".part" file
In rare cases the App can get stuck 'looping' on a specific .part file. If you go into the relevant library folder and delete the most recent file you may find that the download proceeds.
Comments
28 comments
Every download fails for me on macOSX 10.15. No firewalls running, and Cloudfront CDN is disabled.
I am receiving a "FAILED! Please wait a minute and try again" message every time I try and install any of the new LABS instruments. I have also disabled the Cloudfront CDN. Running on Windows 10.
I have been trying to download LABS Granular Whalesong.
Please help with any info!
I'm having what sounds like a very different but similar issue. Everyone seems to be hanging near the end. I've tried CDN and S3, no firewall, and regardless of which library I try to download, it downloads exactly 5.1MB then freezes and in doing so kills my internet access on the machine for every other app as well. As soon as I force quit, my internet comes back online and if I try again, it downloads the next 5.1MB and repeats. FWIW, a different machine on this same network works just fine, but that's a work computer and not the one I need to install it on.
Ideas?
so its not only me, thank god I have seen this , I am going frantic here, it is 03:40 in the morning, desperatley trying to find an answer why Hans Zimmer Strings is stuck, I tried soft piano and that was also stuck, I'm going out y mind, come on spitfire, you have great libraries, great customer service, please sort this for us
Switching from cloudfront to s3 worked for me. Many thanks for the tip. Jonathan
Not having any luck downloading either. The Spitfire app hangs for several minutes when I launch it, and my recently-purchased library doesn't load its art in the "My Products" page. When I try to download it, it never progresses past 0%, and changing the download server didn't help.
After the most recent app update on OSX, the downloads all seem to get stuck at the very end of the installation process. They don't disappear from the install tab, and the files don't consolidate themselves in the library. I've tried pausing/unpausing, changing servers, reinstalling the app, deleting .part files, deleting the downloaded files and starting anew. Not sure what to do next. Please help!
My hunch is that it may have something to do with the "helper tool" that I get asked to authorize every time I open the app. It seems like this "helper tool" hasn't installed itself completely, but I have no idea how to help that along.
I have the firewall off, the S3 server is enabled, and I've deleted hanging .part files. I've tried downloading updates to patches on 3 different +300Mbps networks and it still only downloads .1Mb per minute. It really bothers me that the Spitfire Download Manager just does not work on my computer. I really love Spitfire's libraries, but this is preventing me from buying any more spitfire products. No matter how great the library is, I know I'd have to leave my computer for a whole week just to download 5GB through this software. I love this stuff, but you aren't giving me any way to access it.
Tried re downloading to another drive which also failed. Message keeps hanging on 20/22 downloaded. 20/22 merged. have stopped and restarted any number of times. What to do? Put in ticket request and will eventually get this working, I'm sure.
Jonathan Marshall +1, with "cloudfront" server download doesn't work at all.
I have exactly the same problem with Solo Strings as Kevin above.
Kevin, have you resolved this issue yet?
I'm trying to download Albion ONE using the downloader. For some reason it gets stuck at 95% done and then the app quits. When I install Albion ONE it starts at 11GB and downloads on top of the pre-existing library.
My library is Abbey Road One(3 library bundle)
As you know I changed the S3 server and deleted the files *.part and try to download in another disk, also get stuck.
And I writed 3 email, not any answer. I have already waited 4 days.
I don't know, only I have the trouble or others also?
Where is the service？Spitfire Audio only can make advertising?
Kevin Try changing the download server to s3 if you are on cloud front or change it to cloud front if you are on s3
...didn't worked....sorry!
I tried changing text to "s3" and it didn't work, I tried changing it back to "cloudfront" and the app still won't work. Please, help!
My situation was a bit the opposite. Trying to download Spitfire Studio Strings Pro it seemed slow on the download speed @ 30MB/s on Spitfire's end despite a 135 MB/s Speedtest. Because of this I found this article and realized that I already had AWS turned off because of a previous issue with LABS. Now after turning the AWS option on Spitfire's speed is more like 75 MB/s. A huge difference in time at 200G for the total library.
Yeah changing the download server worked for me
Changing the server and all other points above didn't worded for me!
changing the server to s3 worked brilliantly - thank you!
Changing the server to 's3' worked for me. :)
On Mac, make sure you uncheck the Smart Quotes in preferences before you edit the text file! I didn't and got an error when I tried to reboot. But if you go back and delete Im.conf, it will create a new one next time you boot up, you can then go back and edit in text edit with Smart Quotes unchecked. At least that is what worked for me and now the file is downloading.
Same error happening for me with the labs drums. On Mac and have turned off my firewall/allowed the Spitfire app, changed download server, removed all .part files, restarted the download several times and have more than enough storage space. This happened a few months ago with the drums as well, thought I'd give it another go but no to avail.
No, I have not and I'm upset about it. when did you download this instrument? Can't imagine it was always this way or people would have complained before now. I think there's a technical glitch and no one is minding the store. as we say in the States.
I know Sandy will sort me out, but was a bit confused - my im.conf document doesn't seem to have the code that they quote in point 3, so I had no choice other than to get in touch, as I don't know how to switch from cloudfront to S3.
Kevin, I downloaded on Saturday and since then has tried everything I can think of including Josh's suggestion above.
I haven't changed the download server. I seem to be hung on two files:
777414-1687305.part and
777414-1687306.part. Both are in Solo Strings. Tried deleting these without success. What to do?
Same issues downloading Bernard Herrmann for PC... have tried all solutions listed above. It was working on 13th May but after shutting down PC and restarting the download was hanging at 77.20 GB. Deleting the latest .part file made a difference - it jumped up to 125.25 GB downloaded and the Mbps was above 0.0 - but then it froze. After deleting a second .part file it's stuck on 77.20 GB again.
What's more frustrating is that it was fully downloaded a few days ago but as I ran out of drive space (it's 136 GB!) I don't think it unpacked properly, meaning I had all the Advanced articulations but none of the main screens grouping, for example, all strings in one.
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