Why Is My Download Slow?
Our libraries are hosted on Amazon Cloudfront servers which are usually very quick. However, if you're experiencing a slow download there are a few checks that we often recommend to customers.
1) Avoid downloading at busy times
In some cases your Internet Service Provider (ISP) will throttle connections during peak hours. The busy hours for internet use are usually from 7:00pm - 11:00pm.
2) Leave the download running overnight
Running a download overnight should avoid busy periods. Our App aims to use as much of the available bandwidth as possible, and downloading at these times often means that you'll have more bandwidth obtainable.
3) Check that you do not have any Firewall or Anti-Virus software interfering with the download
You may find that your download is slowed due to Anti-Virus software 'scanning' every file as it downloads. To work around this, try temporarily disabling the Anti-Virus software or adding the Spitfire App as an 'exception'.
Why Is My Download Stuck?
If your download is not progressing at all there are a couple of other steps that could need addressing.
4) Changing the download server in the Spitfire App
You may have issues connecting to the Amazon Cloudfront servers. If this is the case, you can change a setting in the Spitfire App to swap your download server over to S3.
To do this, open your Spitfire App and go to Settings. Beneath General you will see the following:
Toggle this to off, and then reattempt the download.
5) Try deleting the last numbered ".part" file
In rare cases the App can get stuck 'looping' on a specific .part file. If you go into the relevant library folder and delete the most recent file you may find that the download proceeds.