In some cases we can't squash them all and bugs shamefully make their way through.
If you think you have found a bug, please contact us HERE with all the relevant information:
- A description of the bug you have found
- A screencast (video) of the bug happening, or an audio example
- The exact patch name (or patches) in question and also the library
Giving us as much detail as possible will help us get to the bottom of the issue.
Comments
29 comments
Hi guys, I've downloaded the spitfire manager and wanted to install the LAB soft piano (v1.03) plugin yesterday but the manager keeps crashing once the download of the LAB content is complete. My MBP is running the latest OS mojave and I've reinstalled the manager to ensure that everything is up to date. I've chosen different paths to install the LAB content to, unfortunately without success. I've also tried repairing - this however leads to the same issue.
would be very grateful for a solution. greetings from switzerland - daniel
Hi Daniel, please contact us by choosing "submit a request" at spitfireaudio.com/support and we'll be glad to get you going.
Hi Spitfire. Labs is crashing Logic. I just downloaded and installed the (excellent) Choir and was trying it out. I then pressed START in my project and Logic crashed. I opened previous projects and they're all fine. I then re-opened a project containing a Labs track... and it crashed on pressing Start. I then opened the same project but DELETED the Labs track. Logic worked fine.
I'm running Logic 10.4.2 in MacOS 10.13.6 (High Sierra).
I attach a screenshot of the Apple-supplied Crash Report. I also have text file of the details but for some reason cannot attach a TextEdit file to this chat.
FYI the Labs Plug-In verified quite happily in Plug-In Manager.
Regards
Nick
I'm experiencing the exact same issue as Nick with Logic 10.4.2 on MacOS 10.14.1 with latest Labs version. Hoping for a fix! Thanks
Same issue here. Logic x 10.2.2 with El Capitan. Seems to have started since downloading the last freebie, though the sound I am using is soft piano. Crashes every time when I open a track I used it on about a month ago
Hello Jacob and Mike. Can you please contact us at spitfireaudio.com/support (either use the chat or the "submit a request" link)
I've just downloaded the spitfire audio app. It keeps crashing when I try to launch it, it sometimes gets to the sign on window and still crashes when I try to sign in. I use windows 7 32bit
Hi there, I'm afraid our app is not compatible with 32 bit Windows.
I've run into an issue or bug with Spitfire Audio Albion 1. This only happens in the Low 8ves Short strings instrument and only on two keys. But I've no idea what's causing it or how to resolve the issue:
Hi there,
Spitfire Studio Strings Pro - Violins 2 (12) KS Legato - no sound coming out. This happens in standalone Kontakt as well as in template inside DAW (Logic). No sound with using different ways to operate KS. I currently use "Locked to UACC KS with Articulation maps. Current workaround (but not satisfactory as extra work) is to use seperate Violins 2 (12) Legato performance patch as seperate track to allow the legato sections of phrases to be heard.
Also, Spitfire Studio Strings Pro all the Legato Performance Patches (Legato Portamento) KS selection is not working, again in standalone Kontakt and inside DAW (Logic). When you select it, the onscreen keyboard in Kontakt has no blue keys showing. (See screen shot)
Hi Wayne, I've created a ticket in our support system on your behalf and one of our support team will respond.
hello dear spitfire team,
i can second the exact same behaviour mentioned above by wayne () for studio strings professional on my system (running OSX catalina).
are there any news about this (massive) bug?
thanks and keep on your great work!
best regards, eric.
Hi Eric, here's how our support team responded to Wayne:
In regards to the performance legato patches and portamento, it isn't actually available for that ensemble size, but will be available for the smaller ensemble size. This is more of a "place holder" because the smaller ensembles share the same scripting as the larger ensembles. For the issue with the Violins 2 (12) Legato key switching, it is an issue that has been raised with the developers previously, and they've created replacement patches to resolve the issue, which I have attached.
https://drive.google.com/file/d/1udVA5p-xsq2cU9eejIwhAEFlOcUDkPre/view?usp=sharing
Hi,there
Spitfire Studio Brass Pro - Horn solo2 Long Patch doesn't load sound on DAW and standalone.
Is there patches to resolve the issue?
Hi Ayumu, can you report this to our support team by going to spitfireaudio.com/support and clicking on "submit a request".
Thanks,
Ben
Hi there!
Spitfire Labs crashes routinely with multiple hosts and on two different machines. Crashes happen when i try to load the Modular Pianos/Granular Piano sound. In both cases the Labs was reset according to instructions. One of the machines even had a full Windows reinstall from scratch. Things were running smoothly until the middle of January.
I am having the very similar issues to Magyar. Ableton (and various other DAWs I’ve tested with) crashes whenever I have a LABS instrument, and try to load a different plugin in the same project. After the crash, the project will no longer open. This happens from time to time even when LABS is the only instrument in the Project. I’ve been working with support over the past week or so and they can’t seem to figure out what the issue is. This current iteration LABS is basically unusable even after reinstalling Windows 10. Hope we can get to the bottom of it because LABS is amazing!
Hi guys,
I believe I have found a graphics bug in one of the Spitfire Studio Brass Pro's Individual patches. The instrument in question is "i -Tenor Trombone Solo - Long Flutter". Most of the text font is dark gray/black instead of white. It is basically unreadable.
Both the Overview Panel and the Expert View/Controls Panel are experiencing it:
Cheers!
-Zahari Shtonov
when i bounce or render to wave or mp3 sometimes the bbc orchestra librarie bounces me just white noise very high destroys my ears fix that shit -.- !!! i work with flstudio not cracked original
Hello,
The text on the spitfire audio app does not look coherent and therefore the plugin does not work with my DAW:
Hi,i am hearing annoying scratch sounds from my spitfire labs everytime i play the keys, any note has that scratching sound. What should i do?
Can't install my products. The Spitfire App is crashing as soon as I'd like to install the Originals on my external drive after downloading them. Running MacOS 15.7 and the latest Spitfire Version
Hello,
I have an issue instaling the BBCSO. The download button doesn't seem to work.
I am using Mac OS Catalina and I have installed the latest Spitfire Audio App (replaced the other one I already had).
Lots of patches just do not work in Spitfire Audio Studio Strings Professional.
I wasted an entire day waiting for a re-download and it still does not work.
There seem to be no samples loading on these patches. There are loads of them.
Can someone please help!??
Thanks.
DAW: FL Studio
Product: BBCSO Discover v1.1.9
The plugin sometimes generates infinitely loud noise with no input immediately after I open it. The only way I can seem to fix the issue is by deleting the channel, restarting FL Studio and getting lucky the next time I open the plugin.
Somebody suggested I adjust the buffer size of the ASIO driver in FL when it happens, but that didn't make a difference.
I'm on a Windows 10 laptop with a quad core i7 processor and a 1TB hard drive that's seen better days. I also use LABS and don't have any issues with that plugin, so it is specifically Discover that has this bug as opposed to all of my Spitfire products.
So here is the lowest impact bug of the year!
In Abbey Road One, Global settings, About, the first sentence has a clickable link which should open the Abbey One manuals support page. On screen the link is correct, but there is a typo in the link passed to the browser:
https://www.spitfireaudio.com/manuals-archive/abbey-raod-one
Version 1.0.2 / Windows / Ableton / Chrome
Could you help?
Ive just purchased BBCSC Core and the type is now showing gobbledegook in CORE and DISCOVER. I and using iMac with Big Sur.
THIS HAS BEEN SOLVED - Problems with Font Book
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