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I have found a bug

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In some cases we can't squash them all and bugs shamefully make their way through. 

If you think you have found a bug, please contact us HERE with all the relevant information:

  • A description of the bug you have found
  • A screencast (video) of the bug happening, or an audio example
  • The exact patch name (or patches) in question and also the library

Giving us as much detail as possible will help us get to the bottom of the issue. 

Have more questions? Submit a request

Comments

  • Avatar
    daniel korrson

    Hi guys, I've downloaded the spitfire manager and wanted to install the LAB soft piano (v1.03) plugin yesterday but the manager keeps crashing once the download of the LAB content is complete. My MBP is running the latest OS mojave and I've reinstalled the manager to ensure that everything is up to date. I've chosen different paths to install the LAB content to, unfortunately without success. I've also tried repairing - this however leads to the same issue.
    would be very grateful for a solution. greetings from switzerland - daniel

  • Avatar
    Ben

    Hi Daniel, please contact us by choosing "submit a request" at spitfireaudio.com/support and we'll be glad to get you going.

  • Avatar
    Nick Bardoni

    Hi Spitfire. Labs is crashing Logic. I just downloaded and installed the (excellent) Choir and was trying it out. I then pressed START in my project and Logic crashed. I opened previous projects and they're all fine. I then re-opened a project containing a Labs track... and it crashed on pressing Start. I then opened the same project but DELETED the Labs track. Logic worked fine.

    I'm running Logic 10.4.2 in MacOS 10.13.6 (High Sierra).

    I attach a screenshot of the Apple-supplied Crash Report.  I also have text file of the details but for some reason cannot attach a TextEdit file to this chat.

    FYI the Labs Plug-In verified quite happily in Plug-In Manager.

    Regards

    Nick

     

     

     

     

    Edited by Nick Bardoni
  • Avatar
    Jacob Nicou

    I'm experiencing the exact same issue as Nick with Logic 10.4.2 on MacOS 10.14.1 with latest Labs version. Hoping for a fix! Thanks

  • Avatar
    mike caen

    Same issue here. Logic x 10.2.2 with El Capitan. Seems to have started since downloading the last freebie, though the sound I am using is soft piano. Crashes every time when I open a track I used it on about a month ago

  • Avatar
    Ben

    Hello Jacob and Mike. Can you please contact us at spitfireaudio.com/support (either use the chat or the "submit a request" link)