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Missing Samples or Patches in Phobos

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If you get an error message about missing samples or patches in Phobos this means that Phobos cannot locate the content that it needs to run.

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This may be because you have tried to move the content onto a new computer. Phobos is installed and authorised ONLY on the computer that you used to do the install. If you need to install onto a second computer, you must run the Library Manager on that computer, reset the download for Phobos and download and authorise Phobos again.

If you have not moved the content onto a second computer, please look in the Spitfire BT Phobos Library folder for the following folders:

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The Patches folder should be a little under 20MB and contain nearly 5000 files. The Presets folder should be a little over 11MB and contain just over 700 files. The Samples folder should be over 20GB and contain nearly 2,500 files.

If all those folders are present and appear correct and you are still having the issue, then navigate to the following location on Mac:

username/Music/Spitfire Audio/Settings ("username" represents your home directory)

Or PC:

C:\Users\username\AppData\Roaming\Spitfire Audio\Settings

Open the spitfire.properties file in a text editor and you should see something like this:

Screen_Shot_2017-04-11_at_09.54.01.png

This file shows Phobos where to find the content that it needs and can be directly edited if the folders have moved for any reason.

If the above does not work or your Patches, Presets or Sample folders are missing or incomplete, then reset the library from the Library Manager and download Phobos again.

 

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Comments

  • Avatar
    James Gilbert

    It is extremely frustrating when everything was working just fine until installing an update caused me to see Phobos say "no patches found." I can use the program, but I have to program my own patches. Unfortunately I no longer have the bandwidth with my internet connection (thanks AT&T for not supporting rural customers & implementing data caps) and do not have the option to download Phobos again! Now what do I do?

  • Avatar
    Ben

    Hi James, I created a ticket from your comment so our support guys can help you out.

  • Avatar
    Rodney Wilson

    When I updated BT Phobos to 1.05 on a PC Slave , the patches had new file dates but the preset files did not. It seems that BT Phobos will not recognized the presets in the Preset folder. I have reinstalled 4 times but always the same problem. BT Phobos recognizes the patches but it does not recognized the presets. I did create a support ticket.

  • Avatar
    Ben

    Thanks Rodney, one of our agents will get back to you on the support ticket you created

  • Avatar
    David Majzlin

    This has not worked for me either. I installed a new internal drive for samples, moved everything over and it still won't load samples. I've also edited the .properties file, but to no avail. In the middle of a project - please help!

  • Avatar
    Christopher Albanese

    Does anyone have a solution yet for this? Once again this synth is crippled. Each version release seems to require users to plan a blackout period around any potential for creativity.

  • Avatar
    Rodney Wilson

    If you are using Windows 10 I believe you must download a full new install because of how Windows registers the vst samples and identifies app versions. That was my experience when I upgraded to 1.1

  • Avatar
    Sandy

    Hi David we are looking into your open support ticket but please bear in mind that Phobos is installed and authorised only on the computer that you used to do the install. If you need to install onto a second computer, you must run the Library Manager on that computer, reset the download for Phobos and download and authorise Phobos again.

    Christopher, I have opened a support ticket for you so that we can try to help with any issues you are experiencing.

  • Avatar
    Monty Barlow

    My library manager crashses when trying to install BT Phobos - about 60% way through unzipping. (I'm reinstalling because editing spitfire.properties was not sufficient to make it find patches etc. following a drive letter change on Windows 10).
    The drive has loads of free space. Please advise

  • Avatar
    Ben

    Hi Monty, the latest version of the Library Manager should fix this problem for you. I have created a ticket from your comment in case you have any other problems or questions. Ben

  • Avatar
    Arlo West

    I just bought this. I installed all of the samples ok but no patches or presets downloaded. Is this a common issue because reading the above does not sound very encouraging.

  • Avatar
    Ben

    Hi Arlo, you can solve this issue by going into the library manager, selecting the Phobos library and then "reset download" from the library menu. You can then choose "reauthorise", point to the location where you have downloaded Phobos and this should solve the issue. I appreciate this is complicated and may raise more questions so I have created a ticket on your behalf from your comment above.

  • Avatar
    Claudio Melis

    I reset from audio manager but I have patches but no presets

  • Avatar
    Ben

    Claudio, I have created a ticket in our support system so that one of our agents can get back to you.

    Ben

  • Avatar
    Claudio Melis

    hi ben, thx but yesterday Grace help me to fix my problem. I reinstalled the audio manager with an exe that Grace give to me (2.1.8). Grace tells me that she reset my library and then I download it again (about 100mb) with reauthorize button. once phobos has been reinstalled my problem is gone! hope it helps all other users and thx so much for the great support

  • Avatar
    Tyves O

    hey guys... since stupid Windows forced me to update phobos Shows me exactly that sentence.... I have all phobos related samples/files on the original external HD and also never changed that... or copied them anywhere... but ist doesnt work... also I tried to find the link you posted here (AppData\Roaming\Spitfire Audio\Settings) but Windows couldnt find it... is there any other solution how I could get it back? apart from a complete new download...? for that reason I got the HD from you ;o) because of my fabulous fast Internet Connection... thanks for your help...

  • Avatar
    Ben

    Hi Tyves, in your situation, the "reauthorise" option in the Library Manager should work. Failing that, you can do a second install using the files that we provided on the hard drive, meaning that you won't need to download all of the content.

  • Avatar
    Tyves O

    hiya ben... well, i couldnt find any reauthorise Option...
    just "logout", "refesh libraries" and "reset download"...
    even if I click on phobos theres no Option on the right table to be found... mmmh...
    what did I wrong?... thanks a lot ;o)

  • Avatar
    Ben

    Sorry Tyves, you need to reset the library and then reauthorise. If you can't get it working, please contact one of our support team at spitfireaudio.com/support , this may not be the best place to troubleshoot the problem.

  • Avatar
    Narayanan Vaidyanathan

    hi - I am having a similar issue with BT Phobos - like after my recent windows update, there are no presets showing up, existing tracks with phobos produce no output. I checked the spitfire audio settings file in users roaming folder and that seems in order. I sent an email to support yesterday but have not heard back. I need to export tracks today for a project, so would be great if I can get some help to resolve this.

  • Avatar
    andrew bird

    Same error, re-setting re-authorising from the library manager worked for us.
     
    FYI: We are on a 2.3ghx i7 at the moment and all seems fine.

    Edited by andrew bird