Harnek
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Activity overview
Latest activity by Harnek-
Harnek created an article,
I don't use my product anymore, can I sell it on?
We do not allow the resale of our products. This is stated in our End User License Agreement which can be found HERE
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Harnek created an article,
Can I share my purchases with a colleague or friend?
Our End User License agreement (EULA) allows for your libraries to be installed on two separate computers and are intended for use by the purchaser only. Our libraries are also non-transferable. Th...
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Harnek created an article,
My Library needs re-adding every time I load Kontakt
Sometimes, after authorising your library in Native Access you may find the following you library may need to be re-added every time you launch Kontakt To resolve this: 1) Remove the library XML fi...
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Harnek created an article,
Where are the multis/combination patches?
All of the 'multis' patches have been moved into the folder called '_Ensemble patches_' These can be found at the following file paths: Albion: Spitfire Albion library > Instruments > The Albion Or...
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Harnek created an article,
Where is my serial number for Kontakt Player Libraries.
On purchasing your Kontakt Player product, we send an email containing your serial number which needs authorising in Native Access, before you see the library inside Kontakt. Emails get misplaced a...
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Harnek created an article,
How do I update my products?
To update a product, open the Spitfire Audio App and choose the library you wish to update. The main premise of downloading our products is that our App downloads into the folder you choose, so c...
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Harnek created an article,
There are special characters in some of the Dustbundle Patches
Users might come across special characters in some of the Dustbundle patches, which means that instrument files do not load properly, resulting in a 'missing samples' error message within Kontakt. ...
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Harnek created an article,
My libraries are not showing up in the Spitfire App
If you find that when you log into the Spitfire Audio App, some of your previously purchased products do not show up, it may be that you have purchased these under another email address. Checking o...
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Harnek created an article,
Can I create my own custom bundle?
Customers are currently not able to create their own custom collections. We are open to ideas and suggestions on what new collections we can offer and expand upon, please let us know if you have id...
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Harnek created an article,
Can I use my discount code on a bundle?
You cannot use educational discount codes or discount codes for individual products on any of our bundle. From time to time we do offer specific discount codes for bundles as part of time-bound pr...