Nico

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  • What is VAT and why am I being charged this?

    VAT is the tax that is added onto a purchase for orders from certain countries.    This tax cannot be deducted for orders from the UK and does not apply to international orders from outside EU, wit...

  • What is the BBC Symphony Orchestra SSD?

      BBC Symphony Orchestra can be ordered on SSD, which you will be able to run the library directly from. The price for this service includes the drive and worldwide shipping.You can't order the SS...

  • How do I install Kinematik?

    Kinematik is an add-on pack for our Edna Earth library and does not work as a standalone.Kinematik exists as a separate product in the Spitfire Audio app, but it is installed by pointing the downlo...

  • What are the differences between Symphonic Organ and Union Chapel Organ?

    Key Stats: Kontakt Player 23.8GB download size Mic positions: In (inside the organ box), Cv (close valve), Cr (close ribbon), LR (LCR collapsed to a stereo pair), St (stereo stage mics), A (ambien...

  • What is Masse?

    Masse is an orchestral library that is included for free as part of our Spitfire Symphony Orchestra collection and is not available to purchase as a standalone product.  This is because the librar...

  • Do You Offer Discounts to Students or Teachers?

    Yes, we offer a 30% discount to students and teachers. You would be eligible for an educational discount if you are a student or educator currently at a recognised academic institution and can prov...

  • "Library path is not valid" when adding a Kontakt Player library in Native Access

    There are a number of reasons why you might be encountering this error after adding your serial number to authorise a Kontakt Player library in Native Access.      1. Wrong folder selected in Nati...

  • White GUI in Kontakt

    If you find you are getting strange warping of the Spitfire user interface, or the GUI has disappeared as per the screenshot below: Go into the library folder in question and in there you will see ...

  • Do you ever have sales?

    Historically we have sale periods at least twice a year, but we occasionally offer unexpected flash sales, promotions and deals. We suggest subscribing to our mailing list and following us on soci...

  • What is the Bespoke Hard Drive Service?

    The Bespoke Hard Drive Service is the option to have your libraries delivered on an external hard drive via post and it is designed to help ease download burden. You can select this option at check...