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15 comments

Date Votes
  • Pierce Tee

    Neither can I.... Please help

    Pierce

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  • Ole Karlsen

    The updates was added to my order history yesterday, but can't find it

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  • phil bax

    I also cannot see anything in my updates - when I load the spitfire app I see BBC SO Core in my products, but nothing under updates

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  • Mark Shaw

    Same here. I know I need to be patient but I really want to give it a go! About a month ago I nearly bought a muted brass section since it didn't come with muted brass which was a bit of a surprise to me. So glad they've added this and the updated legatos. Can't wait to try it out! Hopefully it will be soon. 

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  • simon law

    nothing in my spitfire audio app... well past 24hr promised in email...gentle FYI: not a great vibe to be told how fantastic something is, when you'll receivet it....then it doesn't show up... just sayin'.....

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  • Haroun Serang

    Just a +1 on this thread. My local Spitfire library manager does not detect an update to this lib. The installed version is 1.1.x. I have tried refreshing, logging out and back in.

    Thank you.

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  • Burt Goldstein
    • Edited

    Me too! No update shown in BBC Core Orc in the SPiutfire App over 24 hours after the update was announced as being available within 24 hours.

    Not only is it bad p.r. to tell one's customers a wonderful updte is 'in the mail', only to have it not show, but it is unfortunate there is no response to all the complaints here.

    A simple "sorry, we're late" would reassure us we are not missing some procedure that would allow us to updte now.

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  • Ole Karlsen

    I got this answere back from Spitfire, when I sent them an email.

     

    Sarah (Spitfire Audio)

    Jan 14, 2021, 22:55 GMT

    Hi Ole,

    Thanks for getting in touch, I hope you're well!

    The update to BBC SO is rolling out to all customers over the next 24-48 hours. If the update is not available by Friday, then do of course let us know and we will investigate further. In the meantime, you can check out what is new in the update, as well as a tutorial on how to update the library here: What Additional Content has been added to the BBC Symphony Orchestra Update (January 2021)?

    Please let me know if you have any further questions.

    All the best,
    Sarah
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  • Donald McLean

    ... and another not seeing any update available for BBC Core. So, is my installation broken? have I done something wrong? Is the fault at my end? Is there an issue with my account? Is there a fault at your end? Is the launch delayed? Are you distributing this to some customers first but not others? 

    Just a few words letting us know you are at least aware of this (as others have asked politely) would be welcome.

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  • Andreas Göteson

    same here, I can see the update in order history but nothing to download in spitfire app

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  • Ruggero De Pellegrini

    same here. looks like a slow rollout... ¯\_(ツ)_/¯ 

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  • Daniel Shattuck

    I don't think it rolled out. It been several days? Please roll it out.

    Roll... Roll... Roll...your boat...

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  • Steve Thompson

    Perhaps, like many other companies, this delay is the effects of the COVID-19 challenges and admin staff are off? Hoping this is not the case.

    If not, I agree with the comments above, maybe a quick 'update note' just to inform us that there is a delay would be helpful - that's fine!

    I too am logging unto the app regularly to see if the updates have been rolled out. We wait 'patiently'!

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  • Steve Thompson
    • Edited

    Just seen this official post!

     
    Angus
    • 12 hours ago
     

    Hi Folks,

    We're running a bit behind the expected schedule and apologise for any inconvenience. 

    Latest info I have on the update is as follows: 

    Pro - Everyone who owns Pro should receive the update to Pro and Core by Midnight GMT today. 

    Core - Everyone who owns Core should receive the update by Monday. 

    After Monday, please contact support if you do not have the update. 


    Problems with the update? Please view this video tutorial we have made first, which covers how to update, and how to fix common errors when updating: https://www.youtube.com/watch?v=Pob43j-OJQY

     

    If after Monday, or after viewing the video linked above you still have issues, please use the Help widget on this page to contact support directly and we'll get you back on track!

    Thanks for all of your patience in the meantime!

    Thank you Angus!

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  • Ruggero De Pellegrini

    Great! It worked today.

    Thanks!

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