Hello, I bought Spitfire Studio Woodwinds yesterday. A 200$ investment because I need, urgently, to write and arrangement for live musicians soon. I had tried the LABS first to make shure it was smooth, wich it was, and made my choice for the SSW. After that I installed the Native Access, the Kontakt 5.66 (I'm on Yosemite/Imac and it's the OS that really works with it, I tried High Sierra but it almost died, had to downgrade). Then i activated and it all went fine, but it dodn't show up in Kontakt. Then I found it in users by the "add library" and it shoowed up. But when I press anything I just get the error message "your new library needs to be added before this instrument can be used kontakt". Ok, you say, this is a support thing. I say, how can it be that it is so difficult? I work daily with computers for so many years, and after assisting at least ten different youtube videos, reading all support and trying to talk to an idiot automatic chat, INSTEAD OF DOING MY ARRANGEMENT, I wonder...is this 2020? Are the companies humiliating customers that want to pay instead of using "cracks" etc. Was this the best they could come up with? I'm shure the solution will come up, maybe some small step of confusion of players and the Yosemite, but really... This thing should just work and this is absurd. I have written to the support and no answer yet. I deeply regret buying this product, and I really hate Kontakt now. You can do better guys, the LABS worked like a charm, so easy, so clear...just redo, this is not the right way to do it. Kind regards
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