LABS & Felt Not Downloading at All (Mac 10.15)

Comments

36 comments

  • Ben

    Hello all. This was a problem over the weekend that should now be fixed. Please try again and if you are still not able to download your library, please contact support by clicking on the "help" or "chat" bubble in the bottom right hand corner of this page

    0
    Comment actions Permalink

  • Hi Ben, I just tried and it still fails, also the libraries that I have purchased the epic, tells me that the download attempts are exhausted.

    0
    Comment actions Permalink
  • Ben

    Sorry to hear that Miguel, please click on the "help" bubble in the bottom right of this page to create a ticket and get help

    0
    Comment actions Permalink
  • Ok Ben, but
    I already sent one hours ago for which I have no answer and I just sent another one

    0
    Comment actions Permalink
  • Ben

    Thank you, someone will reply in due course

    0
    Comment actions Permalink
  • Stephen Oehler

    Hi guys,

    I was able to redownload libraries that I had resets left for.  It installed, then I went to my DAW and pulled the VST for Originals Strings in.  I got the Error #4 (it couldn't find the patches/presets for Originals Strings), which according to the support page means you need to conduct a full reset of the library after deleting the library folder.  I did so and it seems to have corrected the problem.  Originals Strings seems to work (sounds great by the way).

    I've submitted a request to have the other Originals reset attempts wiped so I can fix those.  Will report back if I'm able to conduct a successful reset.

    Thanks for working this over the weekend Spitfire.

    -Steve

    0
    Comment actions Permalink

Please sign in to leave a comment.