LABS & Felt Not Downloading at All (Mac 10.15)

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Benjamin Reece

• May 03, 2020 16:47

Hey yall,

 

Any new customers having problems getting any downloads to work? Tried resetting from scratch deleting configs etc multiple times. My log file says:

 

2020-05-03 10:41:55.573211 [010672] [I] Date: Sun, 03 May 2020 16:41:55 GMT
2020-05-03 10:41:55.574160 [010666] [I] map 5088796: authorising failed
2020-05-03 10:41:55.574179 [010666] [I] map 5088796: Query failed "INSERT INTO `wp_sfws_download_library_file_parts`

 

I'm betting this is a server side problem. 

4

• Official comment

  

  Luke

  • May 03, 2020 18:32

  Hi guys, 

  Yup - we're aware of this one and taking a look, thanks for your patience!

  Best,

  Luke

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  Will Chapman

  • May 03, 2020 17:14

  I'm having the exact same issue, Felt and Epic Strings are taking 1 second to download, then showing empty folders on my drive.

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  Benjamin Reece

  • May 03, 2020 17:19

  Will, yes sir. Confident this is Spitfire side issue. At least we can all just chill now, knowing they will fix it when they see it :)

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  Will Chapman

  • May 03, 2020 17:20

  Good stuff, we'll sit tight for now.

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  Simon Orme

  • May 03, 2020 17:48

  I'm having the same issue, what file paths are people using?

  I am using> User>music>Logic - then creating a folder within to install. is that the right thing to do? or should I e pointing it to an external device? new to using downloadable libraries. hopefully is a server issue on the Spitfire end, be sorted soon.

   

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  Julian Jossin

  • May 03, 2020 17:59

  i'm having the same issue

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  Benjamin Reece

  • May 03, 2020 18:21

  Thanks Julian. Yes, there are a few users now who are awaiting Spitfire to respond.

  Simon,

  It seems to be an issue with CDN/S3 authentication or their SQL tables- or something else :) 

  You're not doing anything wrong

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  Bo Brinch

  • May 03, 2020 18:31

  Same!

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  Benjamin Reece

  • May 03, 2020 18:32

  Bo,

   

  Thanks! I think it helps to get a list of users that way the fix is prioritized.

   

  Anyone else wish Spitfire had a "stay at home" discount ? :) 

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  Benjamin Reece

  • May 03, 2020 18:33

  Luke,

  
  Thanks! Copy that! 

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  Benjamin Reece

  • May 03, 2020 20:56
  • Edited

  Update:

   

  1. When I did a reset on Felt, it started downloading! 

  2. When I did a repair on LAB Strings 2, it also started downloading! 

   

  Thanks Spitfire Team! 

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  Will Chapman

  • May 03, 2020 20:57
  • Edited

  Just tried on Epic Strings and downloading also; crisis averted !

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  Benjamin Reece

  • May 03, 2020 21:48

  Right now I've got my downloads stuck at 99 percent or so- restarted Spitfire, still not installing. Will keep trying by removing Config etc and let ya'll know what I find. 

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  Benjamin Reece

  • May 03, 2020 21:55
  • Edited

  Update:

  Turning off and on the Cloudfront CDN settings seems to give me progress. Now I'm able to install them and download completely. Now to see if the AU plugin recognizes in Logic :) 

  Update 2:

  That's it! Got it working, AUs recognizing as well in Logic. Thanks ya'll! 

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  Stephen Oehler

  • May 04, 2020 02:22

  New buyer of the Originals here.  Didn't actually know there was a posting board!  Still having the issue on my end (downloads for 1 second, then considers it "installed"; empty folder is the only thing it's created).  I'd try the "turn off Cloudfront CDN and repair" method, but not knowing what repair and reset actually is, I burned through all my attempts trying to figure it out. Oops.

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  Julian Jossin

  • May 04, 2020 02:23

  Where can i turn off and on tHe cloudfront CDN settings ? I'm trench and ils a foreign word for me ^^

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  Stephen Oehler

  • May 04, 2020 02:30
  • Edited

  Hi Julian, it should be in the "Settings", then "General" of the app. 

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  Julian Jossin

  • May 04, 2020 02:26

  Oh okay, thank you Stephen !
  Is it still not working ?

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  Stephen Oehler

  • May 04, 2020 02:29

  I'm unable to try some of the methods discussed here because I have exceeded my limit of reset/repairs.  Whoops!  I sent a support ticket asking to have that looked into.

  The inability to download seems to be a server-side issue.  I'm confident Spitfire will figure it out :-)

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  Stephen Oehler

  • May 04, 2020 02:31

  Also, I made a mistake in directing you to Cloudfront CDN, Julian.  It actually should be in "Settings" --> "General" (not Troubleshooting).  I corrected it in my post :-)

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  Julian Jossin

  • May 04, 2020 02:32

  Oh okay, thank you !

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  Benjamin Reece

  • May 04, 2020 03:24

  Good luck ya'll! 

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  Simon Orme

  • May 04, 2020 03:27

  Morning all,

  Thought i'd let you all know that my installation completed overnight, just left it running in the background. I hope its as easy for you all to get sorted. Thank you for the support, you are all worthy of laudation. cheers, Simon.

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  Robert Sicilia

  • May 04, 2020 05:47

  Having a similar problem with Epic Brass I just downloaded. Installed in about a second and the plugin file is empty. repair didn't seem to fix this issue.

   

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  Robert Sicilia

  • May 04, 2020 05:52

  Turning off Cloudfont CDN and trying to repair again also did not work for me.

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  Julian Jossin

  • May 04, 2020 06:01

  Yup, it didn't works..

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  Robert Sicilia

  • May 04, 2020 06:04

  was excited as hell to start using it lol

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  Bo Brinch

  • May 04, 2020 06:42

  Unfortunately, the fixes don't work for me. Still experiencing the issue.

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  Julian Jossin

  • May 04, 2020 07:23

  Its still doesn't work for me as well..

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  Miguel Angel Ortega Rodriguez

  • May 04, 2020 14:49

  Hello, I have the same problem, I cannot download the libraries that I have bought nor the LABS, do you know from spitfire which are the users that cannot ?, will restore all the modules in the spitfire audio ?, since I have exhausted the download possibilities .Thank you

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