BBCSO can't install plugin

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Richard Crane

• December 27, 2019 16:31

Hi,

I downloaded all the sections and they appear to have installed on my computer. The plugin (1.0.7) still needs to be installed. When I click the install button it appears to download, then unzips. When it gets to 100% unzipped the app vanishes and takes me back to the desktop without any error messages.

If I open BBCSO in Reaper I get error 3 message (I assume because it isn't installed properly). 

Can anyone offer any assistance? I really need to get this thing going.

Thanks!

 

Rich.

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• Official comment

  

  Luke

  • December 28, 2019 13:14

  Hi Richard, I've created a support case for you and we'll be happy to help you out there.

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  Richard Crane

  • December 28, 2019 13:02

  Is there any support for this product?

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  Richard Crane

  • December 28, 2019 13:23

  Thanks, but I already put a ticket in a couple of days ago. Is this different? I appreciate the response in any case!

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  Luke

  • December 28, 2019 13:25

  Hi Richard, currently we're working through all cases as fast as we can, though given the Christmas break there is a small backlog. I'll take a look now for you.

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  Richard Crane

  • December 28, 2019 23:43

  Can anyone tell me how much disk space each section takes. Brass - 85GB, Wood - 130GB etc.

   

  Thanks!

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