Purchasing

Purchasing FAQ

• Do you offer trial periods or demo versions for your libraries?
• Where is my free copy of BBC Symphony Orchestra Discover?
• Purchasing and Installing via Native Instruments.
• What is a "Dedicated Plugin"?
• What software do I need to run Spitfire libraries?
• How can I check if I have "Kontakt Full" before purchasing?

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Hard Drive Purchases

• Can I buy a hard copy of your libraries?
• What is the Bespoke Hard Drive Service?
• What is the BBC Symphony Orchestra SSD?

Collections

• How do Collections work? (Price example)
• Why has the library I added to the cart been replaced by a collection?
• How It Works - Collections
• Can I create my own custom bundle?
• Can I use my discount code on a collection?
• I already own part of a collection and want to complete it

Discounts and Crossgrades

• Do You Offer Discounts to Students or Teachers?
• Do You Offer Educational Discounts for Collections?
• Are there any restrictions for libraries purchased with an educational discount?
• MAKEMUSICDAY code not working
• Is there a crossgrade path from Studio Orchestra products to Studio Orchestra Professional products?
• Do you ever have sales?

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Payment and Website Issues

• Charged Twice
• "3109 : The BillingFirstnames field is required" error when purchasing
• Why am I being charged in USD($), EUR(€) or GBP(£)?
• My card keeps getting declined?
• What is VAT and why am I being charged this?

EULA Information

• Can I use your libraries for commercial recordings?
• Can I get a refund?
• I don't use my product anymore, can I sell it on?
• Can I share my purchases with a colleague or friend?