Troubleshooting

General Troubleshooting

• Where are the AU / VST / AAX plugins on Mac?
• Can I install on more than one computer?
• 'Samples Missing' error messages
• I have found a bug
• Starting a support Live Chat

Advanced Troubleshooting

• How to locate hidden files in Windows 10
• Spitfire Plugins - How do I use one hard drive with two machines?

System Optimisation

• How can I improve my sample streaming performance on Windows?
• How can I stream my samples more efficiently?
• Why is my disk peaking?
• How to optimise Kontakt's Disk Streaming Performance
• Reducing RAM usage when using SSDs

My Spitfire Audio Account

• How do I change my email address?
• Can I Delete my Spitfire Account?
• How do I subscribe to your mailing list?
• I've lost my serial number for product activation

Native Access

• The Serial Does Not Belong to a Known Product - Native Access
• "Library path is not valid" when adding a Kontakt Player library in Native Access
• Native Access Recognised the Serial Number but did not Install.
• I've registered my library in Native Access, why can I not see it in Kontakt?
• How to remove a library from Native Access (Windows)
• How to remove a library from Native Access (Mac OS)

See all 7 articles

The Spitfire Audio App

• Why Is My Download Slow/Stuck?
• How do I Install my Spitfire Audio Product?
• How to Repair a Library in the Spitfire App
• How to Repair All LABS Libraries
• Spitfire App - System Error during installation (Windows)
• How do I use the "Locate" button in the Spitfire Audio App?

See all 10 articles

Hard Drive Management

• What format should my drive be? And how do I change the format?
• How does my computer hardware affect streaming samples?
• How do I move a Kontakt Player Library?

Kontakt

• What is the difference between Kontakt and Kontakt player?
• How do I Fix Missing Samples or Slow Loading Times in a Kontakt Patch?
• No Sound from Kontakt Libraries
• Instrument opening in 'demo' mode
• Demo Mode After Kontakt 6 Update
• My Library needs re-adding every time I load Kontakt

See all 11 articles

Komplete Kontrol

• Missing Libraries in the Komplete Kontrol Browser

SA Recordings

• My SA Recordings library doesn't appear in my DAW

Pro Tools

• Deleting Pro Tools Preferences

Sibelius

• Spitfire and Sibelius

Vienna Ensemble Pro

• VEP - controls/GUI has disappeared!