In rare circumstances you may find that when a payment fails on our website, your bank statement will read that you have been charged twice for your purchase.
As it is impossible for one account to own two of the same library, our auditing process will show the issue and an automatic refund will be issued.
An automatic refund from a failed payment can take 2-6 days to be processed.
If you do not see this on you account, please contact your bank to check the status of the refund.
Comments
1 comment
Hi,
I was charged twice for the same product and read the purchasing FAQ regarding that. Will someone notify me when I'll be refunded or should I check with my card company next week?
Thanks,
Garron
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