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"Error #4 Something went wrong" in Spitfire instrument

Last updated:

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If you get this message when loading up a Spitfire instrument, please follow the steps below.

This error means that the instrument cannot locate the samples it needs to work. 


 


If you have moved the samples to a new location on your computer then you can resolve the situation as follows:

1. Close your DAW

2. Launch the Spitfire Audio App and log in

3. Find the instrument in question by searching in the top right hand corner

4. Click on the instrument artwork

5. Click Repair in the bottom right, and by following the instructions on screen select the location of the library

6. A small download will begin, be sure to wait until this is complete before proceeding

7. Once the download is finished, launch your DAW again and reopen the instrument

 


If one of your instruments is missing from the samples folder, you can reinstall as follows:

1. Close your DAW

2. Delete the offending LABS from the Presets and Patches folder

3. Launch the Spitfire Audio App and log in

4. Find the instrument in question by searching in the top right hand corner

5. Click on the instrument artwork

6. Click the "cog" in the bottom right and choose reset

7. Click install

8. Choose the location you wish to store the sample content for the instrument

9. Click install (not repair!)

10. Once done, launch your DAW and reopen the instrument

 

If this doesn't work, please click the chat icon in the bottom right of your screen and talk to us so that we can help. If you don't see the chat icon, click on the "help" icon with the question mark and submit a ticket.

 

Have more questions? Submit a request

Comments

  • Avatar
    brent barone

    hello

    I am getting the error #4 on my DAW. I follow all the instructions in the video but still have this problem . What to do?

  • Avatar
    Garry Grasinski

    I am having this issue with Eric Whitacre Choir (which I installed from an SA hard drive). I followed the repair instructions, the download commences, the install indicates success, but the problem persists. Suggestions?

  • Avatar
    Ben

    Garry, I've created a ticket with our support team to help you out. Brent, hopefully you have solved your problem, if not you can contact support at spitfireaudio.com/support

  • Avatar
    Karsten Schroeder

    Hello, I've exactly the same problem as Garry with the Eric Whitacre Choir. Installed from SA hard drive and succesfully located in the Spitfire Audio app but still get the error #4 message when I open the plugin in my DAW. Thanks

  • Avatar
    Ben

    Hi Karsten, I've created a ticket for you too

  • Avatar
    Paul Dutch

    Hi, I'm having this problem with all of my LABS instruments unfortunately. Are you able to help? Thanks.

  • Avatar
    Michael Burns

    Paul, I was having the same problem. Here's the fix that worked for me:
    Manually delete the contents of your 'Spitfire - LABS' folder. Then, go to the Spitfire app, and there is a small cog symbol next to each instrument. Go to that, and click 'reset'. Do this for each individual instrument, and redownload them.
    This surprisingly fixed the issue for me entirely. I can now use all LABS instruments without any issue.
    NB: If it doesn't work perfectly the first time (but it probably will), just do the same method again.

  • Avatar
    Ben

    And if that doesn't work, please contact us at spitfireaudio.com/support

  • Avatar
    Paul Dutch

    Hi Michael & Ben - thanks for your replies. Michael, your fix did the trick - thanks!