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"Error #4 Something went wrong" in LABS instrument

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If you get this message when loading up a LABS instrument

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This means that the instrument cannot locate the samples it needs to work. If you have moved the samples to a new location on your computer, then you can resolve the situation as follows:

1. Close your DAW

2. Launch the Spitfire Audio App and login

3. Find the instrument in question by searching in the top right hand corner

4. Click on the instrument artwork

5. Click "REPAIR" in the bottom right and follow the instructions on screen

6. Wait while the Spitfire Audio App re-downloads some content

7. Once done, launch your DAW again and you should be good to go!

 

If this doesn't work, you can reinstall the instrument by doing following:

1. Close your DAW

2. Launch the Spitfire Audio App and login

3. Find the instrument in question by searching in the top right hand corner

4. Click on the instrument artwork

5. Click the "cog" in the bottom right and choose "reset"

6. Click "install" 

7. Choose the location you wish to store the sample content for the instrument

8. Click "install"

9. Once done, launch your DAW and you should be good to go!

If this doesn't work, please click the chat icon in the bottom right of your screen and talk to us so that we can help. If you don't see the chat icon, click on the "help" icon with the question mark and submit a ticket.

 

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