If you get this message when loading up a Spitfire instrument, please follow the steps below.
This error means that the instrument is failing to find any presets/patches.
1. Close your DAW
2. Launch the Spitfire Audio App and log in
3. Find the instrument in question by searching in the top right hand corner
4. Click on the instrument artwork
5. Click Repair in the bottom right, and by following the instructions on screen select the location of the library
6. A small download will begin, be sure to wait until this is complete before proceeding
7. Once the download is finished, launch your DAW again and reopen the instrument
If the above steps do not work, please click the chat icon in the bottom right of your screen and talk to us so that we can help. If you don't see the chat icon, click on the "help" icon with the question mark and submit a ticket.