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How do I redownload the latest update?

Last updated:

This can easily be done via your Spitfire Audio app. 

Open up the Spitfire Audio app and log in with your account email and password. 

- Select the library you wish to re-download the update for 
- Click on the cog next to the word installed and choose reset

- When prompted, choose reset to latest update.
- This will reset your latest update, if you do not see this then restart the app and it should appear. 

You can repeat this process for any other updates you wish.

Have more questions? Submit a request

Comments

  • Avatar
    Christopher Koch

    Hi guys,

    I need to re-download my Albion One Library again for my new laptop. I had downloaded
    the update by mistake instead of entire library last week. Could you please reset. Thanks!

    Chris Koch

  • Avatar
    Ben

    Chris, this is done for you. I'll also reply to your support ticket.

  • Avatar
    Kaspar Kaae

    Hi guys. It might be me that is missing something, but I cannot seem to find my chamber strings in the library manager. I want to get them downloaded for my laptop. Can you help me too? Best

  • Avatar
    Ben

    Hi Kasper, just make sure you are logging into the Library Manager using the same email address that you used to place the order (it was a gmail address). I have reset the download for you so you should be able to download again.

  • Avatar
    Kaspar Kaae

    Thank you Ben. It is working now and downloading. Thanks

  • Avatar
    dan rudin

    Where so I find the latest Library Manager? I have 1.7.9.4 and need to re-download my Harp library (disk crash)

  • Avatar
    dan rudin

    never mind ;-0

  • Avatar
    Jean Philippe Serres

    Hi, i have an old version of albion ( V4, around 2014 ), i've download the last update of my albion I ( about 43 mo ), where do i need to place the directory ? i tried to import this updated directory via Kontact but it says the dialogue box open to say sample is missing etc
    thx for your help

  • Avatar
    Ben

    Hi Jean, it shouldn't matter where you place the library as long as it's on a properly formatted accessible drive. It may be that you just need to use "browse for folder" in the Content Missing dialogue box, then save the instrument. It's possible your issue is more complicated however, so I've created a ticket in our support system from your comment above. One of our support agents will get back to you.

  • Avatar
    Allan Keen

    Hi,

    The new Audio Labs download appears to default to the C drive. I tried to move them to my separate VST drive (H) and the files stayed on C. My C drive is a small SSD for my Windows OS only. Can the new download app have a user default setting of selecting where downloads and installs go?

  • Avatar
    Kim Woonjin

    How many time redownload possible? and
    Moving library and relocated in kontakt, is it done?, safe? I wonder..Because I redownload already 4time...I just wanted moving library.ㅠㅜ

  • Avatar
    Tom Pigott-Smith

    Hi,
    I ordered a hard drive with Woodwinds on. All arrived fine but my 3 year old has decided to wreck it before I installed it. The instrument is installed and authorized but I need the samples. Is it possible to get a download link to this rather than another hard drive please? Time is of the essence with a last minute deadline. Thanks. Tom

  • Avatar
    Ben

    Hi Tom, you can open the Spitfire Audio app, locate the product, click the cog and select "reset download" in order to make it available for download.

  • Avatar
    Joe Maron

    Hi!
    I just had an SSD malfunction, and some of my NKX files are corrupt, is there an option to only download certain files? I'd hate to re-download the three libraries I'm having trouble with (BHCT, Tundra and Orchestral Swarm), Thanks, Joe.

  • Avatar
    Ben

    Hi Joe, if you contact our support team (submit a request at spitfireaudio.com/support) they can send you specific files if you need them.