Customers may find that they have some difficulties in the downloading process.
If you find that you are having some trouble, please check the list below for possible causes.
- The formatting of your drive, if it is FAT32 this will cause errors. For Mac, we would recommend Mac OS Extended. For PC, you can use NTFS.
- Free space on your hard drive. Please allow at least double the space than the library will ultimately take up when downloading.
For the above, changing the formatting of your drive, ensuring you have enough space and then attempting a redownload of the library will help. By going HERE you can find out how to redownload.
- Download interrupted message may be caused by a change in IP, usually the case with people using a VPN.
- Not using a VPN and there is a continuous download interrupted error message
For these two issues, please contact us HERE and include as much detail as you can.