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My libraries are not showing up in my Library Manager

Last updated:

If you find that when you log into the Library Manager, some of your previous purchased products do not show up in the 'Installed' section or the 'Download Ready' section, it may be that you have purchased these under another email address. Checking other possible email addresses for your previous purchases may help to find these missing products.

If this is not the case, and these missing products were purchased a few years ago, please contact us HERE with all the information you have about purchases you made and any email addresses that you might have been using.

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Comments

  • Avatar
    Harris Jayaraj

    FINDING DIFFICULTY TO DOWNLOAD SPITFIRE WOODWIND LIBRARY FROM AUDIO MANAGER.
    The Manager quit after inputting my Mail Id. This is happening for the second time with my Spitfire product. Please get me a clear solution on this.

    Regards,
    Harris Jayaraj

  • Avatar
    Ben

    Harris, I have created a ticket for you so that one of our support staff can assist. Very sorry about the problems that you're having.

  • Avatar
    Thery Ehrlich

    Are the lab libraries also supposed to show in the manager ? If not, how can I redownload them ?

  • Avatar
    Ben

    Thery, LABs products do not show up in the Library Manager. Instead they are sent to you as a download link in your email. If you have bought a LABs product and haven't received an email, please contact our support team. Thanks!

  • Avatar
    Mike Giorgio

    Hans Zimmer player installed but only opens in demo mode.???

  • Avatar
    Mike Giorgio

    Did a batch re-save but it still is happening.

  • Avatar
    Ben

    Mike, there's a couple of reasons why this might be happening so I've created a ticket for you in our support system. One of our technicians will help you resolve this.

  • Avatar
    Joe Petrolo

    Just Purchased Plucked Grand trying to download from emailed link and its telling me 1day 7 hours to download a 550 meg file hello ??? is it 1978 ??

    Checked my connection can download from other sites in less than 20 mins

    Please help :-)

    Thanks

  • Avatar
    Ben

    Joe, this must be a temporary issue on the Amazon servers that we use, sometimes the local servers have an issue and it's just a case of waiting for 10 minutes and then trying again. If you continue to have problems, just get in touch with us on our chat system or "submit a request" at spitfireaudio.com/support