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My libraries are not showing up in my Library Manager

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If you find that when you log into the Library Manager, some of your previous purchased products do not show up in the 'Installed' section or the 'Download Ready' section, it may be that you have purchased these under another email address. Checking other possible email addresses for your previous purchases may help to find these missing products.

If this is not the case, and these missing products were purchased a few years ago, please contact us HERE with all the information you have about purchases you made and any email addresses that you might have been using.

If the product you purchased is a "LABS" instrument, these are downloaded via the download link in the email that is sent to you after purchase rather than via the Library Manager.

Have more questions? Submit a request

Comments

  • Avatar
    Harris Jayaraj

    FINDING DIFFICULTY TO DOWNLOAD SPITFIRE WOODWIND LIBRARY FROM AUDIO MANAGER.
    The Manager quit after inputting my Mail Id. This is happening for the second time with my Spitfire product. Please get me a clear solution on this.

    Regards,
    Harris Jayaraj

  • Avatar
    Ben

    Harris, I have created a ticket for you so that one of our support staff can assist. Very sorry about the problems that you're having.

  • Avatar
    Thery Ehrlich

    Are the lab libraries also supposed to show in the manager ? If not, how can I redownload them ?

  • Avatar
    Ben

    Thery, LABs products do not show up in the Library Manager. Instead they are sent to you as a download link in your email. If you have bought a LABs product and haven't received an email, please contact our support team. Thanks!

  • Avatar
    Mike Giorgio

    Hans Zimmer player installed but only opens in demo mode.???

  • Avatar
    Mike Giorgio

    Did a batch re-save but it still is happening.

  • Avatar
    Ben

    Mike, there's a couple of reasons why this might be happening so I've created a ticket for you in our support system. One of our technicians will help you resolve this.

  • Avatar
    Joe Petrolo

    Just Purchased Plucked Grand trying to download from emailed link and its telling me 1day 7 hours to download a 550 meg file hello ??? is it 1978 ??

    Checked my connection can download from other sites in less than 20 mins

    Please help :-)

    Thanks

  • Avatar
    Ben

    Joe, this must be a temporary issue on the Amazon servers that we use, sometimes the local servers have an issue and it's just a case of waiting for 10 minutes and then trying again. If you continue to have problems, just get in touch with us on our chat system or "submit a request" at spitfireaudio.com/support

  • Avatar
    Dylan Haveron

    Hello, I am trying to download my new Scary Strings purchase from Spitfire, but the Audio Library Manager tells me that I've got "No Libraries Available", and No Libraries Installed".

    Can you help?

    Thanks

  • Avatar
    Ben

    Hi Dylan! "Scary Strings" is a "LABS" instrument and isn't downloaded with the Library Manager, you should have received an email with a link to the download. If you didn't, please contact support at spitfireaudio.com/support

  • Avatar
    Eduardo Yanez

    Hello,

    I have Kontakt 5.7.1 and in order to add a library I have to imput the serial number of the library.
    I have just bought 9 spitfire lab products and I have received the mails to donwload them.

    However, I can not find their serial numbers.

    In the my account's TAB serial number I have no serial number at all. Without a serial number I can't add the library to kontakt 5.

    How can I find my serial numbers please?    

    Thank you

    Edited by Eduardo Yanez
  • Avatar
    Ben

    Hi Eduardo, I'll create a ticket for you so you can have a dialogue with one of our support agents. The short answer is that LABS products do not have serial numbers, they need to be accessed in the "files" tab of Kontakt FULL

  • Avatar
    Francisco Hauck

    Hello Ben. The funniest thing is going on. I purchased all the products in one HD, which I received and installed all the libraries, using the serial numbers listed. There are several libraries that require serial numbers, and a lot that show "No serial necessary". When I added libraries in Kontakt, the folders that recognized libraries to install were the ones with a serial number to punch in (obviously) and when I try to add a "no serial necessary" it gives me message that "No Libraries Found".
    The issue is that I want to use the harp (one that doesn't require a serial number). It must be under "DEFINITIVE - PERCUSSION REDUX PERCUSSION REDUX" (serial number XXXX).
    Well, this library isn't listed in my Library tab. When I navigate and open the harp instrument, it gives me a nice red "DEMO" stamp. Now, if it is there, it was installed. And why then it didn't request for the authorization code? I really need to use it, and since I pay for the "ALL" deal, it is very frustrating.
    I can only imagine that I didn't install the master library that would require authorization. That is unlikely, and weird. Because I have everything listed in my drive.
    Your libraries and install system are confusing. VSL is far easier since they use their own player.
    Please advise.