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What is VAT and why am I being charged this?

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VAT is the tax that is added onto a purchase for orders from certain countries. 
This tax cannot be deducted for orders from the UK and does not apply to international orders from outside EU, with the exception of the following countries:
  • Australia
  • Japan
  • Norway
  • South Korea 
  • Switzerland 
We have to charge VAT in these countries for legal reasons, but please note that this does not affect the gross price of our products. The net price and VAT rate will be adjusted accordingly in order to generate the correct gross price for the libraries you are purchasing. 
If you have an EU VAT number, you can enter it on the cart page as shown here and you will not be charged VAT:
It is worth noting that UK customers can reclaim tax from HMRC if they are VAT registered. VAT registered customers from any other country that are being charged this tax should claim it back from the relevant government body that applies to them.
If you have any further questions please contact us at
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    Dorian Broekhuyse

    I have a VAT number but when I try to order I keep seeing the price including VAT

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    Dorian, I've created a ticket on your behalf so one of our agents can help you out.

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    Lorenzo Schoovaerts

    Same here, there is no option to enter the VAT number so it keeps charged. THis is holding me back guys...

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    Hi Lorenzo, you can add the VAT number by clicking on "Got an EU VAT number?" on the cart page. I have edited the article above with a screenshot to make it clearer.

    If you have been charged VAT and would like us to refund it, please contact us at with your order number and VAT number and we will refund the VAT you have been charged.