How Can I Redownload a Product?

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73 comments

  • Matt Cohen

    Hello,

     

    I've reset Albion One Orchestra too many times and would appreciate if I could receive authorization to download it once again. I accidentally deleted some important files from my DAW and Spitfire Audio will not run now.

    Thanks,

     

     

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  • RONALD BELL

    Ronald Bell Here I Nedd a new download for My Ericahitacre choir Please Asap

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  • Josh Schroeder

    Hi there, I emailed support this morning about an issue I'm having re-installing BBC Discover. I had it working very well a few days ago until I upgraded my 2015 MacBook Pro to Catalina (BIG mistake).

    I downgraded back to Mojave with a clean install and now I can't seem to get BBC Discover installed again. I've tried downloading/installing from the Spitfire App several times and moving it to several different locations to see if I can get it to work but no luck.

    I was able to download/install Entropy and 2 of the LABS libraries, so I know I'm not going completely mad!?

    Any chance I can get some support on this? 

    Thanks so much!

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  • Paul O'Donovan

    Hi, I saw the ad to get the 'Free Symphony Orchestra', and I created an account and completed the survey, it took quite some time, it said that spitfire would be in touch within 2 weeks, but guys, you never called me back ;( I checked junk too, nothing. As a pro dev, I don't think I should have to do it again just 'cause your site is not working, it makes me sad. Please be my hero and give me the sweet spitfire strings I crave to unleash my krakenous undevelopedness? I've gooooot noooooooooooooooo  timmmeeeeeeee Pleeeeeeeeeeaaaase heeeeeeeeeeeeeeeeeeeeeeeeelp Thanks!

    Paul

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  • christian standing

    Hi i bought olafer Arnolds chamber string a thew weeks back in your sale, i had issus with my pc nothing to do with u guys just a pc issue i had to compltedly wipe everything and start again i, i manage to get back all my libuarys from soundiron, but i can get back chamber string just not showing in native access, is there any way you can reset the seriel number so i can redownload it ?

     

    Reards Christian Standing.

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  • Jose David Pachon Cardenas
    Hola, anteriormente hice una encuesta que me permitió descargar bbc orchestra, lo hice en una de mis computadoras, pero ahora que abro la aplicación en otra computadora, no tengo la bbc orchestra, tengo que comprarla o ¿Cómo puedo descargarlo en mi otra PC si es la misma cuenta?
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  • John Lee

    I'm experiencing with the limited resets error #1 message. Can you refresh the reset download limitations for my BBCSO? I sent an email out to you guys but without a response yet thus posting my comments on here as well. In need to get this fixed ASAP! Thanks.

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  • Pablo Gallardo Varela

    Hi! I've recently installed BBC Discover on a second Mac, but Logic doesn't recognize the library. I've tried installing Labs and I can use them with no issues, but I can't find Discover on my instruments, neither in the module manager. I would appreciate any help.

    Muchas gracias!

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  • Renzo Collins

    Is it possible to have Spitfire Labs instruments installed on two computers? Reason why I ask, is because on the second computer it shows as broken with no directory path. Not seeing an option to run another installation.

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  • Christian Rockström

    EDIT: All of a sudden it just popped back. So... nevermind.

     

    All of a sudden there's no products in the Spitfire Audio application. Obviously I've done something I shouldn't have but I'm not sure what. I can find all the stuff in the correct folder on my computer but in the app it looks as if I don't have anything. Also I can't install the originals I just bought. :(

     

    It looks the same whether I click on Not installed/Installed/Updates.

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  • adrian flayley

    Hi, can you tell me the procedure for downloading my Firewood Piano on my second computer? Thank you very much.

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  • Scott Distelhurst

    YOU GUYS NEED TO FIX THIS "No resets remaining" Bullshit! Seriously! I have clients that 3 times now have been forced to wait for your asses to respond and get my product working again. Your patches are corrupt and not loading samples so I do a "Reset" like it CLEARLY states on your website. Then, I have to wait for days while I get my PAID FOR product working again. This is embarrassing at the price point your products are at. Seriously!

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  • Noel Paz

    I am new. I have the Eric Choir, but I realized that I put it in a computer that will not have enough space if I install the Albion as it is also my coding machine. How can I uninstall, so that I still have two licenses? I can copy the whole library out to another machine to avoid re-downloading. Can I also use an external hard drive to store the library?

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