To Redownload a Spitfire Audio product, follow the steps below.
Missing files in Kontakt? Click here first to learn how to Batch Resave
Getting Errors with the Spitfire Audio Plugin? Click here first to learn how to Repair a Library
- Go to the Spitfire Audio App and locate the library you wish to reinstall. Click on the Library artwork panel to bring up the Library Page.
- Click on the cog to bring up the drop down menu, and select Reset. From here, you can reset the Entire Library or the Latest Update. For new installations, click Entire Library.
- The install button should now be available. To start the download process, click Install and select the relevant location you wish to install the library.
Note: For BBC SO and Eric Whitacre Choir, you will need to reset each section of the library to install the entire library again.
If you have run out of resets, please contact the support team, by clicking on the Help icon below.
Comments
73 comments
I own the "Spitfire Solo Strings", but after a head crash and a new Mac I lost the library. Would you be so kind and give me a possibility, to download the Spitfire Solo String Library?
Hi Alexander, I have reset your download. You should now be able to download it again.
Hi, I bought HZ percussion and I have my serial number. The problem is that I can't find my library and I'd like to download it again. Could you help me?
Hi Giacomo. You can click on the library in the app and then click on the "cog" in the bottom right and choose "reset", this will enable you to download it again. Any problems and contact support at spitfireaudio.com/support
Thank you Ben. The problem is that in my Spitfire Audio app there is no product installed. So I can't find the cog button. Why? How can I register my HZ percussions to make it appear in the app? Thanks.
I already wrote to your support, but no answer yet... I know it's Saturday: if you can't resolve it I'll wait for the next week. Thanks
Giacomo, sorry about that. I looked at your account and according to our system, you don't own the library. It may be that the purchase is registered against a different account for some reason or your payment didn't go through. Do not worry, our support department will be able to get to the bottom of it for you.
Hi, I should change my account and transfer everything (the details, the order history...) to another account. How can I do it? Thanks
Dear Ben, I wrote you some days ago. You told me that you can't see my products (HZ percussion) in my personal page on this site and so I can't see and download the software in the spitfire audio panel. You are right! The problem of it is that I bought my program from a shop and the seller created his own account to have the license. The seller is Elio, the client that wrote yesterday at 23:34 in this page and I can see his request of transferring everything to another account. He meaned mine! He's trying to resolve my problem. So, is it possible to have everything on my account? What do you need by us to complete this process? Please, write to me or to Elio to resolve this problem. Thanks. Giacomo
Hi Ben,
My alternative solo strings doesn't work : I've been reseting and re downloading it twice, on the advices of Luke from spitfire assistance... He sent me a new instruments folder...
But as the library appears correctly "installed", I can't use the instruments, the message is the same for any of them :
"Cello.nki" could not be loaded.
The file format is not supported or corrupt.
Please help ! Thx
Hi Renan, I can see that you have responded to Luke with this information. He will be able to help you resolve the problem. I'll ask him to respond to you ASAP. Ben
Hello, I started a download of "frozen Strings" without an internet connection by accident. Now after regaining internet connection labs says that "Frozen Strings" is installed. However, this is not the case as I have checked the directories and there is no evidence of the pack being downloaded or installed. I have then attempted to reset the entire "Frozen Strings" library which resulted in a notification informing me that basically there is nothing to reset. I am still unable to "re-install" the pack even by clicking the website link to open Spitfire Labs and begin download, due to the fact that it thinks there is a pack installed when it is not.
Any help would be greatly appreciated.
(UPDATE)
This has also happened with "Strings"
Hi Lachlan. If you click on the product in the app and then look in the bottom right hand corner, you should see a "cog". Click on that and then "reset" to allow the download to happen.
I am at 99% of a download but it won't finish. How can I delete the install completely and start from scratch?
Alexander,
If you delete the library folder from whatever the location was that you saved it in, you will be able to start the download again from scratch in the Spitfire App.
Phobos isn't showing up in the manager app for me.
Hello to everyone. After upgrading Cubase 9.5 to Cubase 10 Pro, the VST Plug-in Manager has been reorganized. As a result, HZ Strings is out of work. I tried "reset" from Spitfire Manager, but without success. The "Instal" menu appears in "My Products" in the HZ Strings folder.
Why should I download and reinstall? I have already downloaded and installed HZStrings .... and everything was fully functional. Thank you for answer Jan Holý
Hi Jan, you should be able to simply move the Hans Zimmer Strings plugin to the new plugin location. If you have any problems doing this, please use "chat" or "help" function in the bottom right of this page to speak to one of our support agents. You do not need to download the whole library again.
Hi, I have a question about the download process.
I just purchased BBCSO on SSD and am awaiting shipment. Meanwhile I decided I want to get acquainted with the LABS products, so I installed the spitfire app on a machine that has a fast internet connection, then downloaded all LABS and copied the entire directory Spitfire Audio - LABS onto a USB3 key formatted as exFAT.
I then copied those USB key contents onto my workstation at home and then installed the Spitfire App there. Even though I set up the source to be the correct one on the workstation SSD, it keeps on redownloading all the libraries! I am afraid it will do the same thing with the 500 GB BBCSO...I really want to avoid this. How?
All the libraries are right there...I tried to use the 'locate' function, but it simply proceeds to download anyway.
Something is not right. What do you suggest I do?
Hi Andrew,
With our smaller libraries, like LABS, I would always advise doing the whole download process on the machine you intend to use the library on, if you want to download on a different machine and then move the product, the process is detailed here: https://spitfireaudio.zendesk.com/hc/en-us/articles/360016282993-How-It-Works-Moving-Hans-Zimmer-Strings-To-A-New-Location
However, none of this applies to the process of installing BBC SO from the SSD that we supply, in that case we have provided a video on the SSD called "WATCH ME FIRST" that shows the very simple install process.
Hi Ben,
here is my error log:
https://www.dropbox.com/s/5znlihoyzd3z0q2/spitfireaudio2019-11-08_14-00-22.log?dl=0
As you said, I will need to repair all the LABS instruments and then it should work. The error comes up only from the instruments that I haven't yet repaired fully. I just wish it would not have to redownload all the sample content.
Let me know if you have any further advice. Thanks!
Just downloaded the epci strings but when I open my dw and open the instrument I get the error 1 " can't locate the instrument folder" message. No idea why this is happening! The folder is tyhere on the drive! The same drive s all my other spitfire libraries.. Guys?
Anthony, if you haven't already please contact our support team by clicking on the "help" bubble in the bottom right of this page, this is a known issue on certain systems that we have a workaround for.
I made a request two times about download. But I haven't got any response yet...
Please handle with my problem..
I don't know why there is no installation button on Spitfire App.
Is there a number I can download in Spitfire ?
Hi, I've recently purchased a new mac. My original purchase of HZ Piano was provided on external drive by Spitfire. I've since mislaid the external drive and have no access to the original files. When following instruction to reset the entire library on library app, I get a message saying I can only reset latest installed version or newest available update. I'm not sure how to proceed. If I reset latest update will the app install the entire library again? Thanks
Hi, this has since been resolved with Sandy on chat...thanks
Hi Ben, I've downloaded some products and it worked well
but when I tried to download Electronic Piano, it's stuck at 99% and don't work at all now.
I tried to repair these but nothing worked...
plz help me! :)
Thank you 😊
Benn Kim, I have created a ticket in our support system on your behalf. One of our technicians will get back to you
Hello Ben,
I’ve just purchased the Studio Strings, and after hours of expectation after downloading the 210GB library, it show after I pressing the instrument, the Missing samples error..
And I did I think the whole steps you instructed in the email message after purchasing.
I already created a ticket , but yet nobody from spitfire support return in message..
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