Instrument opening in 'demo' mode

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21 comments

  • Lauri Hämäläinen

    I have a FULL kontakt and the new version of SABBLE still shows as a DEMO mode-- killing my sessions. HELP!

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  • Ben

    Hi Lauri,

    I have created a ticket on your behalf so that our support team can help you with this issue. You should see this in your emails.

    Thanks,
    Ben

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  • Jonathan Headon

    Hi
    Purchased Orchestral Swarm, downloaded and installed ok. However, will only run in Demo mode within Kontakt Player 5.7.0. Swarm is advertised as Player compatible so it shouldn't be expecting the full version??
    Can you help please?
    Thank you.

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  • Ben

    Jonathan, we'll have to check the authorisation on the Native Instruments side of things and make sure it is properly installed. This is best done by the support team so I have created a support ticket from your comment above, they will get back to you shortly.

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  • césar lima

    Hi, I bought labs library but when I open inside my kontackt show me a Demo. How i find a solution for this? Thanks

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  • Ben

    César, this is likely to be due to the fact that you are trying to use LABS in the Kontakt Player - you need Kontakt FULL in order to use our LABS products. If you need further help, please contact our support team by clicking on "submit a request" on this page: spitfireaudio.com/support

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  • Mark van Bruggen

    Hello, I recently bought the Olafur Arnalds Chamber Evolutions, and although the Kontakt player should be sufficient it still shows DEMO mode. Can you help me? Thank you

    Mark

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  • Ben

    Hi Mark,

    There's two main reasons why this could be happening.

    1. It may not be registered - click on Manage Libraries in the top left of Kontakt to open Native Access and then click on Add A Serial to register your copy

    2. You may be running an older version of Kontakt - this library needs Kontakt 5.6.8 or later - please ensure that you have updated both the main application and any Kontakt plug-in files that your DAW is using.

    If neither of these suggestions help, I would advise going to spitfireaudio.com/support and clicking Submit a Request to contact our support team.

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  • Dean Wellins

    Just loaded HZ1 along with the Junkie XL mixes. Documentation says no serial needed but Kontakt 5.6.6 is asking for a serial in service center to activate it. 🤔

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  • Ben

    Hi Dean, you do need a serial number, you can find out yours by going here: https://www.spitfireaudio.com/my-account/serial-numbers/

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  • Nomi Abadi

    Hi, this is my second time writing to you with an issue in 24 hours. I purchased Solo Strings because I am having issues running Symphonic strings in Kontakt 5 full version, and now Solo Strings is running in demo mode and is timed out. I installed it exactly the same way I did with Woodwinds, which is working fine and not running in demo mode. Please help.

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  • Tommy Lockett

    I can not get out of DEMO MODE FOR Olafur Arnalds Composer toolkit, very frustrating

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  • Ben

    Tommy, I can see from your support ticket that you have managed to solve your problem. Do contact us again if you have any further issues.

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  • Uele Lamore

    All my libraries appear suddenly in demo mode. I have the full version of kontakt (5.8) and all my libraries are registered.
    Im going crazy and cannot finish my commission this is insane help!

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  • Uele Lamore

    Hello Im having no one from support answer my ticket about my libraries being in demo mode. I really need help asap

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  • Uele Lamore

    Hello againnn, going into stalker mode but very very frustrated to have had no answer since last thursday from support.

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  • Ben

    Sorry for the delay Uele, someone will get back to you early this week

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  • Kenneth Knight

    Hello my Orchestral Swarm is in demo mode and I just bought the full version of kontakt (6.0.3) and its still in demo mode. whats the fix for this?

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  • Ben

    Hi Kenneth. This means it's not authorised - click on "manage libraries" in Kontakt and add the serial number in Native Access. If this doesn't work, it may be registered to the wrong account in which case I'd advise using the "submit a request" link at spitfireaudio.com/support to talk to one of our technical staff.

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  • Johan Röisland

    Me too all of a sudden having the same issue with Olafur Arnalds Composer Tool Kit. I have registred the serial in NA.

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  • Ben

    Hi Johan, OACT is a "non-player" library so does not have a serial number and must be loaded in the full version of Kontakt using the "files" tab

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