If you are seeing the 'demo' button and your patches are timing out, it may mean you are trying to run a non-player library in the Kontakt Player software.
You need to upgrade your Player to the full version of Kontakt.
We try very hard to ensure at all stages of our website that everyone understands which libraries need full Kontakt and which need the Player only.
Many of our products are "Player" libraries, that means they will work in Kontakt Player and can be added as libraries.
However, there are also many products that we sell that will only work in the FULL version of Kontakt and cannot be added as libraries. These products will need to be loaded via the Kontakt files browser or alternatively you can add the library as a favourite to the Kontakt Quick Load window.
If you have any of our Player libraries you can qualify for a discount on the full version of Kontakt see HERE for more information.
I have a FULL kontakt and the new version of SABBLE still shows as a DEMO mode-- killing my sessions. HELP!
Hi Lauri,
I have created a ticket on your behalf so that our support team can help you with this issue. You should see this in your emails.
Thanks,
Ben
Hi
Purchased Orchestral Swarm, downloaded and installed ok. However, will only run in Demo mode within Kontakt Player 5.7.0. Swarm is advertised as Player compatible so it shouldn't be expecting the full version??
Can you help please?
Thank you.
Jonathan, we'll have to check the authorisation on the Native Instruments side of things and make sure it is properly installed. This is best done by the support team so I have created a support ticket from your comment above, they will get back to you shortly.
Hi, I bought labs library but when I open inside my kontackt show me a Demo. How i find a solution for this? Thanks
César, this is likely to be due to the fact that you are trying to use LABS in the Kontakt Player - you need Kontakt FULL in order to use our LABS products. If you need further help, please contact our support team by clicking on "submit a request" on this page: spitfireaudio.com/support
Hello, I recently bought the Olafur Arnalds Chamber Evolutions, and although the Kontakt player should be sufficient it still shows DEMO mode. Can you help me? Thank you
Mark
Hi Mark,
There's two main reasons why this could be happening.
1. It may not be registered - click on Manage Libraries in the top left of Kontakt to open Native Access and then click on Add A Serial to register your copy
2. You may be running an older version of Kontakt - this library needs Kontakt 5.6.8 or later - please ensure that you have updated both the main application and any Kontakt plug-in files that your DAW is using.
If neither of these suggestions help, I would advise going to spitfireaudio.com/support and clicking Submit a Request to contact our support team.
Just loaded HZ1 along with the Junkie XL mixes. Documentation says no serial needed but Kontakt 5.6.6 is asking for a serial in service center to activate it. 🤔
Hi Dean, you do need a serial number, you can find out yours by going here: https://www.spitfireaudio.com/my-account/serial-numbers/
Hi, this is my second time writing to you with an issue in 24 hours. I purchased Solo Strings because I am having issues running Symphonic strings in Kontakt 5 full version, and now Solo Strings is running in demo mode and is timed out. I installed it exactly the same way I did with Woodwinds, which is working fine and not running in demo mode. Please help.