Telephone (US) +1 650-900-2039
Telephone (UK) +44 203 870 3205

Can I get a refund?

Last updated:

If you have ordered one of our products in error but have yet to download it, please get in touch at and we can refund the order.

Once a product has been downloaded, we cannot offer a refund for it.

Have more questions? Submit a request


  • Avatar
    John Clifford

    I am very sorry to say that having purchased the orchestral swarm when it was on offer I am very disappointed with it. It was only when it was downloaded (eventually) and I was able to try the sounds contained in it that I realised it really wasn't what I expected. Having heard of Spitfire by reputation I thought that this would be a good starting point in your audio products range. I'm sorry to say it is not. As you do not offer a refund then I will have to suffer the loss at a critical stage in developing my portfolio of music. I am not at all happy.