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Why does library manager time out when logging in?

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If Library manager times out whilst logging in, it is usually because the software is not being allowed to connect to the internet and can't reach our servers.

There are a number of reasons why this might happen including the following:

  • Your router firmware may be out of date, this is a known issue with the Netgear N600 
  • Firewall settings on your computer or router may be blocking Library Manager 
  • If you have a managed network you may need to contact your ISP and check that they aren't blocking any outbound connections. 
  • Some antivirus softwares (such as Bitdefender) also block download managers and will need a special rule for Library Manager.

If updating your router firmware and disabling any firewalls/antivirus does not allow you to connect, please contact support. 

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