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Cannot find samples when opening instrument

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When opening instruments, Kontakt returns an error reporting missing samples and you cannot relink them.

This may be due to an incorrectly formatted hard drive, for example Mac OS Extended (Case-sensitive, Journaled) has been known to cause this problem.

Reformatting your hard drive as Mac OS Extended (Journaled) or NTFS may resolve the issue.

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    João Pedro Nogueira


    Can't open Toy Dulcimer in Kontakt. The samples are missing. Downloaded the file twice, unzipped and tried to open it in Kontakt and always get the error that the samples are missing. Just opened other instruments I bought and those worked fine: Toy Piano and Music Box. I also have Olafur Toolkit and Enigma, all work fine.

    Thanks for your help.



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    Joao, I have created a ticket for you in our support system, one of our agents will get back to you shortly in order to help. Thanks!